Available to hire
I am a versatile ERP Project Specialist and Data Management professional with 15+ years of international experience across pharma, MedTech and automotive sectors. I bridge business and IT to drive requirements, testing, system adoption and continuous improvement, with a focus on data integrity, governance and operational excellence.
I have led data quality initiatives, reduced errors by up to 95%, streamlined Order to Cash processes and embraced AI/SAAS adoption. I enjoy collaborating with global, multicultural teams and am actively exploring opportunities in SAAS, AI adoption and data-driven optimization.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Language
English
Fluent
German
Intermediate
French
Intermediate
Work Experience
Customer Experience & Event Coordinator at People Management GmbH
January 1, 2024 - October 29, 2025Event Coordination & Customer Engagement. Coordinated networking event, achieving a 75% conversion rate. Optimised email marketing campaigns via data-driven engagement strategies. Identified & recommended GDPR/FADP compliance improvements, mitigating potential breach penalties.
Digital Content & E-commerce Operations at Self-Directed / Personal Projects
January 1, 2020 - October 29, 2025AI integration & multi-platform e-commerce management. Built and managed 2 Shopify stores; Applied AI tools (ChatGPT, Canva, etc.) for content generation & optimization. Maintained 98% customer satisfaction across platforms.
Data Management Administrator at Novartis
December 31, 2014 - December 31, 2014Global Pharma Data Integrity & SAP System Administration. Cut incident resolution time by 85% via data validation controls, streamlined workflows & clear escalation paths. Administered Global Product Coding Database; 100% SOX compliance across product launches. Coordinated New Product Launch Tool implementation with cross-functional teams. Supported MDM Transformation (with KPMG): governed master data standards, maintained SharePoint Knowledge Base, improved change control.
Data Management Analyst at Beckman Coulter
December 31, 2009 - December 31, 2009Oracle CRM/ERP Order-to-Cash Support & Data Quality. Reduced escalation cases by 75% by stabilising OTC data flows, improving triage SLAs and clarifying escalation paths; +60% response time. Supported Oracle 11i OTC & order management: order entry, pricing, billing, credit/debit notes, returns; ensured data accuracy across finance/sales. Led data quality controls on customer/material/pricing, improved system performance & reporting reliability. Managed UAM with segregation‑of‑duties checks; 100% security & audit compliance. Processed high‑volume OTC transactions (order entry → billing) with SLA adherence; ensured on‑time delivery & invoice accuracy.
PMO Coordinator at Swiss International Airlines
December 31, 2007 - December 31, 2007PMO Support & Workflow Optimisation. Streamlined workflows/comms; delays −15%, team productivity +25%. Applied Kaizen to improve project efficiency & reporting consistency.
Data Management Support at Fossil Group Europe
December 31, 2005 - December 31, 2005SAP SD (R3) Customer Master Data Management. Cut incident resolution time by 45% via validation rules, standardised requests & SLAs. Executed SAP R/3 SD order processing (orders, delivery, billing, returns); ensured data accuracy. Instrumental to SAP (European) implementation & rollout. Built completeness/accuracy reports to improve order, delivery & billing data integrity. SME for incident management & continuous improvement; RCA to fix OTC data issues.
System Support Analyst - Order to Cash at ArvinMeritor
December 31, 2003 - December 31, 2003Oracle Implementation & Customer Master Data Management. Reduced master data errors by 95% via validation controls & stewardship; prevented order blocks & invoice disputes. Managed daily OTC operations (order entry, pricing, delivery, billing, returns/RMA, credit/debit notes) for EMEA B2B accounts; prevented order blocks & disputes. Maintained ISO9000/1 compliance with documented processes, controls & audit evidence. Cut critical incidents by 80% via proactive risk tracking, RCA & permanent fixes across sales/finance/logistics.
Customer Service Advisor/Super User at ArvinMeritor
December 31, 1999 - December 31, 1999Key Account Management & Process Optimisation. Transformed RMA process: 4 weeks → 48 hrs; complaints −85%. Customer satisfaction 75% → 94% via proactive comms, SLA tracking & issue resolution. Super User for Oracle rollout; trained 50+ staff, adoption +60%, standardised OTC workflows. Handled end‑to‑end order processing & customer requests; ensured order accuracy, expedited fulfilment & on‑time invoicing.
Digital Content & E-commerce Operations at Self-Directed / Personal Projects
January 1, 2020 - October 29, 2025AI integration & multi-platform e-commerce management. Built and managed 2 Shopify stores; Applied AI tools for content generation & optimisation. Maintained 98% customer satisfaction across platforms.
Event Coordination & Customer Engagement at People Management GmbH
January 1, 2024 - PresentEvent coordination, networking engagement; 75% conversion rate; optimized email marketing; recommended GDPR/FADP compliance improvements.
Professional Development & Strategic Career Transition at Learning, Community Involvement & Skills Advancement
January 1, 2015 - January 1, 2023Learning, community involvement and skills advancement; completed IT & Computing studies (120 credits); served as Board Member for expat clubs (ZIWC); gained digital skills incl. website design, Canva, AI tools, social media, & Power BI; managed multiple relocations (Switzerland, France, Singapore).
Data Management Administrator at Novartis
January 1, 2013 - December 31, 2014Global Pharma Data Integrity & SAP System Administration; cut incident resolution time by 85%; administered Global Product Coding Database with 100% SOX compliance; coordinated New Product Launch Tool implementation; supported MDM Transformation Project with KPMG.
Data Management Analyst at Beckman Coulter
January 1, 2008 - December 31, 2009Oracle CRM/ERP Order-to-Cash Support & Data Quality; cut escalation cases by 75%; improved response time; managed user access (UAM) with 100% security compliance.
PMO Coordinator at Swiss International Airlines
January 1, 2006 - December 31, 2007PMO Support & Workflow Optimisation; applied Kaizen to improve efficiency; reduced delays by 15% and boosted productivity by 25%.
Data Management Support at Fossil Group Europe
January 1, 2004 - December 31, 2005SAP SD (R3) Customer Master Data Management; cut incident resolution time by 45%; supported SAP MD0/MDM implementation; SME for incident management & process improvements.
System Support Analyst - Order to Cash at ArvinMeritor
January 1, 1999 - December 31, 2003Led Oracle ERP implementation across 10+ international sites; data migration & governance; introduced validation protocols & governance framework; reduced data errors by 95%; ISO9000/1 certification & 100% compliance; reduced critical incidents by 80%.
Customer Service Advisor/Super User at ArvinMeritor (UK)
January 1, 1999 - December 31, 1999Key account management & RMA process transformation; trained 50+ staff; improved adoption and customer satisfaction; reduced complaints by 85%.
Digital Content & E-commerce Operations (Freelance) at Personal projects
January 1, 2020 - PresentAI integration; managed 2 Shopify stores; content generation & optimization using AI tools; maintained high customer satisfaction across platforms.
Education
AI Application Development (Certification, 20h) at Open University UK
January 1, 2025 - October 29, 2025IT & Computing (120 credits) at Open University
January 1, 2016 - December 31, 2017Oracle Accounts Receivables Certification at Oracle
January 1, 2001 - October 29, 2025SAP & Business Processes Trainings at Germany & USA
January 1, 2004 - October 29, 2025BTec National Diploma, NVQ1/2, City & Guilds 7061/2 in Hospitality at University College Birmingham
January 1, 1991 - December 31, 1993AI Application Development Certification at Open University UK
January 1, 2025 - December 27, 2025IT & Computing (120 credits) at Open University UK
January 1, 2016 - January 1, 2017SAP & Business Processes Trainings at Germany & USA
January 1, 2004 - December 27, 2025BTec National Diploma, NVQ1/2, City & Guilds 7061/2 in Hospitality at University College Birmingham, UK
January 1, 1991 - January 1, 1993Qualifications
AI Application Development
January 1, 2025 - October 29, 2025Oracle Accounts Receivables Certification
January 1, 2001 - October 29, 2025SAP & Business Processes Trainings
January 1, 2004 - October 29, 2025Oracle Accounts Receivables Certification
January 1, 2001 - December 27, 2025AI Application Development Certification
January 1, 2025 - December 27, 2025Oracle Accounts Receivables Certification
January 1, 2001 - December 27, 2025SAP & Business Processes Trainings
January 1, 2004 - December 27, 2025BTec National Diploma, NVQ1/2, City & Guilds 7061/2 in Hospitality
January 1, 1991 - January 1, 1993Industry Experience
Life Sciences, Healthcare, Manufacturing, Professional Services, Software & Internet
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
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