Terence Cowan Jr.
—a versatile operations and technical support professional who thrives in fast-paced environments.
About
Hi, I’m Terence Cowan Jr.—a versatile operations and technical support professional who thrives in fast-paced environments. I’ve built a career spanning operations coordination, audio-visual production, transportation services, field operations, and hands-on technical troubleshooting, helping teams deliver reliable service and standout experiences.
I’m comfortable leading projects, coordinating schedules, and communicating clearly with clients and stakeholders. Whether I’m diagnosing equipment on-site, coordinating logistics, or supporting production, I bring reliability, problem-solving, and a customer-focused approach to every challenge.
- 20 years' experience
- Joined May 2026
Industry experience
- Media & Entertainment
- Transportation & Logistics
- Professional Services
- Healthcare
- Education
- Retail
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Work experience· 9 roles
Handled high-volume inbound and outbound communications within a healthcare support environment. Scheduled appointments, managed escalations, and coordinated communications with medical staff. Troubleshot hardware, phone systems, and workstation connectivity issues while maintaining HIPAA compliance.
Provide private transportation and chauffeur services emphasizing professionalism, reliability, and customer satisfaction. Perform mobile diagnostics, maintenance, and repair services for a variety of vehicles. Coordinate scheduling, customer communication, route planning, invoicing, and logistics independently. Maintain detailed service documentation and customer records.
Located and documented gas lines and utility infrastructure using specialized locating equipment. Generated field reports and mapped utility data utilizing ArcGIS and FieldSmart software. Maintained strict safety and compliance standards while operating independently in field environments.
Education· 9
Certifications and awards
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