I thrive where creativity meets structure. With 15+ years across analytics, project management, and creative production, I turn complex ideas into measurable outcomes—whether that’s an animation piece, a reporting dashboard, or improving business operations. My approach is consistent: understand the problem, build the system, refine the process through observation and iteration, and execute hands-on to deliver results. I also enjoy coaching and mentoring teams to improve quality, efficiency, and performance.

TJ JACA

I thrive where creativity meets structure. With 15+ years across analytics, project management, and creative production, I turn complex ideas into measurable outcomes—whether that’s an animation piece, a reporting dashboard, or improving business operations. My approach is consistent: understand the problem, build the system, refine the process through observation and iteration, and execute hands-on to deliver results. I also enjoy coaching and mentoring teams to improve quality, efficiency, and performance.

Available to hire

I thrive where creativity meets structure. With 15+ years across analytics, project management, and creative production, I turn complex ideas into measurable outcomes—whether that’s an animation piece, a reporting dashboard, or improving business operations.

My approach is consistent: understand the problem, build the system, refine the process through observation and iteration, and execute hands-on to deliver results. I also enjoy coaching and mentoring teams to improve quality, efficiency, and performance.

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Language

English
Fluent

Work Experience

TJ JACA CREATIVE PRODUCER • SYSTEMS BUILDER • ANALYTICS LEADER
January 1, 2026 - Present
Core focus across analytics, systems building, and creative production—building forecasting models, KPI design, project management, and process improvement through observation, iteration, and hands-on execution.
ANALYTICS at QUALITY ANALYST (Stream Global Solutions)
January 1, 2025 - January 1, 2026
Worked on performance analytics, QA frameworks, and reporting. Monitored KPIs and delivered actionable insights to improve performance and quality.
ANIMATION DEPARTMENT HEAD / PROJECT MANAGER at Bouncing Ball Inc.
January 1, 2021 - January 1, 2025
Led the rough department. Managed inventory, logistics, and administrative operations, and delivered projects on time and within scope.
QUALITY ANALYST / PROJECT CONTROL SERVICES at Accenture
January 1, 2018 - January 1, 2021
Developed automation and reporting tools to reduce manual work. Managed SLA reporting and performance reviews, and coached and mentored leaders.
TRAINING & QUALITY MANAGER at Digital Connections IT Services
January 1, 2012 - January 1, 2018
Built a QA department and training programs from the ground up. Implemented performance frameworks and partner network processes for expansion, and created a Business Excellence function to standardize operations.
BPO SETUP CONSULTANT / CREATIVE DIRECTOR at Freelance / Independent
January 1, 2010 - January 1, 2012
Consulted on BPO setup, training, operations, and analytics. Built forecasting models, improved ticketing catalog, automated reports, and produced interactive webcomic and short videos while serving as creative director.
2d ANIMATOR at YouTube Startup Channel
January 1, 2005 - January 1, 2010
Collaborated with the creative team to develop engaging visuals, ensuring timely delivery and consistent style and quality.

Education

Add your educational history here.

Qualifications

Lean Six Sigma Certified
January 1, 2013 - August 24, 2026
MS (Microsoft Office / Excel automation experience indicated, no explicit certification named)
January 11, 2030 - August 24, 2026

Industry Experience

Media & Entertainment, Professional Services