Creative, resourceful, and people-focused, I bring a background in film post-production, where I developed strong communication, problem-solving, and time management skills. My experience collaborating on film projects taught me how to adapt quickly, lead with empathy, and make meaningful contributions to a team environment. While opportunities in my original field have been limited, I’m now excited to transition into the customer service sector, where I can build genuine connections, grow my professional skill set, and bring a thoughtful, solutions-oriented approach to every interaction. I’m motivated to learn, driven to help others, and ready to contribute to a team that values purpose, progress, and great service.

Tikipounamu James Jonathan Tepu

Creative, resourceful, and people-focused, I bring a background in film post-production, where I developed strong communication, problem-solving, and time management skills. My experience collaborating on film projects taught me how to adapt quickly, lead with empathy, and make meaningful contributions to a team environment. While opportunities in my original field have been limited, I’m now excited to transition into the customer service sector, where I can build genuine connections, grow my professional skill set, and bring a thoughtful, solutions-oriented approach to every interaction. I’m motivated to learn, driven to help others, and ready to contribute to a team that values purpose, progress, and great service.

Available to hire

Creative, resourceful, and people-focused, I bring a background in film post-production, where I developed strong communication, problem-solving, and time management skills. My experience collaborating on film projects taught me how to adapt quickly, lead with empathy, and make meaningful contributions to a team environment.

While opportunities in my original field have been limited, I’m now excited to transition into the customer service sector, where I can build genuine connections, grow my professional skill set, and bring a thoughtful, solutions-oriented approach to every interaction. I’m motivated to learn, driven to help others, and ready to contribute to a team that values purpose, progress, and great service.

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Language

English
Fluent
Samoan
Intermediate
Māori
Intermediate

Work Experience

Video Editing at Self-employed
March 1, 2016 - Present
Demonstrated strong knowledge of cinematography and video editing. Contributed to efficient video editing processes for timely project completion and client satisfaction. Proficient at Adobe Premiere Pro. Sound Design through Adobe Audition. Created edits for media formats including YouTube and Instagram. Developed self-taught skills and maintained a strong sense of personal responsibility while working independently and collaboratively in fast-paced environments.
Participant at NZ Creative Enterprise
June 30, 2023 - July 8, 2025
Undertook professional development in video editing including training modules and online workshops. Enhanced skills in media production and editing.
Retail Sales Worker at Avondale College
February 28, 2023 - July 8, 2025
Achieved sales targets through strong communication and persuasive selling techniques. Managed cash transactions with accuracy and accountability. Built strong customer relationships leading to repeat business and loyalty. Provided personalized product recommendations based on customer preferences.
Video Editor at Maoriland Charitable Trust - M.A.T.C.H
December 31, 2024 - July 21, 2025
Proficient in Adobe Premiere Pro and After Effects. Filmed and edited multiple short films. Achieved creating a short film within 4 weeks, with the film premiering at two film festivals in 2025. Worked effectively in a fast-paced environment, displaying strong personal responsibility and collaboration skills.
Customer Service Representative at Call Centre People
July 1, 2025 - November 5, 2025
Identified customers’ needs, clarifying information, researching every issue when necessary to provide accurate and effective solutions; answered a high volume of calls, assisted Lotto NZ online and Retail Network customers, and guided users on app/website navigation.

Education

Bachelor of Communication at Auckland University of Technology
March 1, 2019 - November 1, 2024
Intensifier Program at Maoriland Charitable Trust (M.A.T.C.H Intensifier Program)
September 1, 2024 - December 31, 2024
Skills for Industry Course - Call Centre at Call Centre People
July 21, 2025 - August 8, 2025
Autodesk Certified Professional (ACP) at Avondale College
January 1, 2017 - November 5, 2025
Microsoft Office Specialist at Avondale College
January 1, 2016 - November 5, 2025
Adobe Premiere Pro Certification at Avondale College
January 1, 2016 - November 5, 2025

Qualifications

Graduate of the M.A.T.C.H Creative Initiative Program
September 17, 2024 - December 6, 2024
Autodesk Certified Professional (ACP)
January 1, 2016 - December 31, 2016
Adobe Premiere Pro Certificate
January 1, 2016 - December 31, 2016
Microsoft Office Specialist (MOS) Certification
May 16, 2016 - September 30, 2016

Industry Experience

Media & Entertainment, Non-Profit Organization, Retail, Professional Services, Education, Other
    uniE608 Waves Of Freedom (Short Film)- MFF2025 Official Selection
    Waves of Freedom is about a young man drowning in work and crawling his way out towards freedom. But what does freedom look like to him? This was made thanks to Maoriland Productions and M.A.T.C.H. Credits: Director: TJ Tepu Writers: TJ Tepu & Tamara Milo Editor: TJ Tepu Executive Producer: Libby Hakaraia Executive Producer: Te Ata Rikihana Cinematographer: TJ Tepu & Te Ihiroa Oranga Whenua