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I am a Process Developer with hands-on experience driving onboarding, CRM integration, and data-driven process improvements. I have worked with Salesforce CRM, SAP, and Snowflake to condition, harmonize, and visualize data for global teams, delivering insights that support KPI achievement. I enjoy collaborating with diverse stakeholders to simplify complex problems and build scalable workflows. I thrive in fast-paced environments and continuously seek opportunities to learn new tools and approaches. My strengths include analytical thinking, problem solving, and clear communication, all of which help me contribute effectively to cross-functional projects and deliver tangible results.…I am a Process Developer with hands-on experience driving onboarding, CRM integration, and data-driven process improvements. I have worked with Salesforce CRM, SAP, and Snowflake to condition, harmonize, and visualize data for global teams, delivering insights that support KPI achievement. I enjoy collaborating with diverse stakeholders to simplify complex problems and build scalable workflows. I thrive in fast-paced environments and continuously seek opportunities to learn new tools and approaches. My strengths include analytical thinking, problem solving, and clear communication, all of which help me contribute effectively to cross-functional projects and deliver tangible results.

THI TUYEN HOANG

Data Analyst, Data Scientist, Data Visualizer, +2

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I am a Process Developer with hands-on experience driving onboarding, CRM integration, and data-driven process improvements. I have worked with Salesforce CRM, SAP, and Snowflake to condition, harmonize, and visualize data for global teams, delivering insights that support KPI achievement. I enjoy collaborating with diverse stakeholders to simplify complex problems and build scalable workflows. I thrive in fast-paced environments and continuously seek opportunities to learn new tools and approaches. My strengths include analytical thinking, problem solving, and clear communication, all of which help me contribute effectively to cross-functional projects and deliver tangible results.…I am a Process Developer with hands-on experience driving onboarding, CRM integration, and data-driven process improvements. I have worked with Salesforce CRM, SAP, and Snowflake to condition, harmonize, and visualize data for global teams, delivering insights that support KPI achievement. I enjoy collaborating with diverse stakeholders to simplify complex problems and build scalable workflows. I thrive in fast-paced environments and continuously seek opportunities to learn new tools and approaches. My strengths include analytical thinking, problem solving, and clear communication, all of which help me contribute effectively to cross-functional projects and deliver tangible results.

Available to hire

I am a Process Developer with hands-on experience driving onboarding, CRM integration, and data-driven process improvements. I have worked with Salesforce CRM, SAP, and Snowflake to condition, harmonize, and visualize data for global teams, delivering insights that support KPI achievement. I enjoy collaborating with diverse stakeholders to simplify complex problems and build scalable workflows.

I thrive in fast-paced environments and continuously seek opportunities to learn new tools and approaches. My strengths include analytical thinking, problem solving, and clear communication, all of which help me contribute effectively to cross-functional projects and deliver tangible results.

Skills

Data Visualization

Snowflake

Web Design

Experience Level

Data Visualization

Expert

Snowflake

Intermediate

Web Design

Intermediate

Language

Vietnamese

Fluent

Work Experience

Process Developer at Genpact

October 1, 2023 - October 28, 2025

Managed onboarding process for new Channel Partners, including system setup, training, and data integration through Salesforce CRM. Utilized SAP for POS data conditioning, harmonization, and reporting, delivering bi-weekly KPI reports to stakeholders and leveraging Snowflake for data extraction and visualization. Handled process-related inquiries of moderate complexity and collaborated with global teams to achieve KPI targets. Consistently recognized as Employee of the Quarter for Q2, Q3-2024 and Q1, Q2-2025 for performance and impact.

Customer Service Sales Specialist at Somi Unlimited Solutions, Inc

March 1, 2023 - March 1, 2023

Answered client inquiries, processed orders, and maintained user records. Prospected new clients via social media and referrals, and conducted market research to identify growth opportunities. Planned marketing efforts and growth strategies using web development and social media platforms. Improved customer satisfaction by 60%, retention by 70%, and reduced average response time by 40% through proactive engagement and service excellence.

Assistant Production Supervisor at Dalat Hasfarm

June 1, 2019 - June 1, 2019

Planned daily and weekly production schedules, supervised workers, and managed monthly needs for fertilizers and chemicals. Monitored plants by growth stage, weather, and pests to estimate harvesting timelines. Provided harvesting production estimates for the sales department and actively listened to workers to adjust requirements for smooth operation.