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I am an IT support and digital solutions professional with over 12 years of experience helping teams run smoothly and communicate effectively through technology. I have built and managed IT infrastructures, delivered hands-on training, and designed digital assets that boost efficiency and engagement across manufacturing, pharmaceutical, and retail environments. I’m motivated to bring my blend of technical and administrative skills to healthcare and government settings, including initiatives like Te Whatu Ora – Health New Zealand. My work combines practical IT troubleshooting with creative design and digital marketing. I oversee websites and SAP/ERP data, create marketing materials for exhibitions and campaigns, and train staff to use modern tools. I’m adaptable, detail-oriented, and collaborative, with a track record of improving operations and stakeholder engagement.…I am an IT support and digital solutions professional with over 12 years of experience helping teams run smoothly and communicate effectively through technology. I have built and managed IT infrastructures, delivered hands-on training, and designed digital assets that boost efficiency and engagement across manufacturing, pharmaceutical, and retail environments. I’m motivated to bring my blend of technical and administrative skills to healthcare and government settings, including initiatives like Te Whatu Ora – Health New Zealand. My work combines practical IT troubleshooting with creative design and digital marketing. I oversee websites and SAP/ERP data, create marketing materials for exhibitions and campaigns, and train staff to use modern tools. I’m adaptable, detail-oriented, and collaborative, with a track record of improving operations and stakeholder engagement.

Syed Ali Taha Naqvi

Digital Marketer, Graphic Designer, Brand Designer, +4

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I am an IT support and digital solutions professional with over 12 years of experience helping teams run smoothly and communicate effectively through technology. I have built and managed IT infrastructures, delivered hands-on training, and designed digital assets that boost efficiency and engagement across manufacturing, pharmaceutical, and retail environments. I’m motivated to bring my blend of technical and administrative skills to healthcare and government settings, including initiatives like Te Whatu Ora – Health New Zealand. My work combines practical IT troubleshooting with creative design and digital marketing. I oversee websites and SAP/ERP data, create marketing materials for exhibitions and campaigns, and train staff to use modern tools. I’m adaptable, detail-oriented, and collaborative, with a track record of improving operations and stakeholder engagement.…I am an IT support and digital solutions professional with over 12 years of experience helping teams run smoothly and communicate effectively through technology. I have built and managed IT infrastructures, delivered hands-on training, and designed digital assets that boost efficiency and engagement across manufacturing, pharmaceutical, and retail environments. I’m motivated to bring my blend of technical and administrative skills to healthcare and government settings, including initiatives like Te Whatu Ora – Health New Zealand. My work combines practical IT troubleshooting with creative design and digital marketing. I oversee websites and SAP/ERP data, create marketing materials for exhibitions and campaigns, and train staff to use modern tools. I’m adaptable, detail-oriented, and collaborative, with a track record of improving operations and stakeholder engagement.

Available to hire

I am an IT support and digital solutions professional with over 12 years of experience helping teams run smoothly and communicate effectively through technology. I have built and managed IT infrastructures, delivered hands-on training, and designed digital assets that boost efficiency and engagement across manufacturing, pharmaceutical, and retail environments. I’m motivated to bring my blend of technical and administrative skills to healthcare and government settings, including initiatives like Te Whatu Ora – Health New Zealand.

My work combines practical IT troubleshooting with creative design and digital marketing. I oversee websites and SAP/ERP data, create marketing materials for exhibitions and campaigns, and train staff to use modern tools. I’m adaptable, detail-oriented, and collaborative, with a track record of improving operations and stakeholder engagement.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Urdu

Fluent

English

Fluent

Work Experience

IT Officer at Supermed Pharmacy

August 31, 2024 - October 11, 2025

Oversees IT infrastructure across five pharmacy locations, ensuring data security and reliability. Collaborated with marketing teams to enhance online presence, increasing engagement by 40%. Delivered technical training to staff, improving productivity and operational efficiency. Implemented IT policies, resolved network issues, and managed vendor coordination.

IT Officer at Supermed Pharmacy

August 1, 2024 - October 11, 2025

Oversaw IT infrastructure across five pharmacy locations, ensuring data security and reliability. Collaborated with marketing teams to enhance online presence, increasing engagement by 40%. Delivered technical training to staff, improving productivity and operational efficiency. Implemented IT policies, resolved network issues, and managed vendor coordination.

Digital Solutions & IT Coordinator at Almurtaza Machinery Co. (Pvt.) Ltd

August 1, 2024 - Present

Manage and optimize company website and digital assets to improve functionality and user experience. Provide IT support, network troubleshooting, and software installation for textile machinery systems. Design and produce marketing materials for exhibitions and digital campaigns. Coordinate with external vendors and printers to ensure timely project completion.

Digital Solutions & IT Coordinator at Almurtaza Machinery Co. (Pvt.) Ltd

August 1, 2024 - Present

Manage and optimise company website and digital assets for improved functionality and user experience. Provide IT support, network troubleshooting, and software installation for textile machinery systems. Design and produce marketing materials for exhibitions and digital campaigns. Coordinate with external vendors and printers to ensure timely project completion.

Digital Designer & IT Support Officer at Almurtaza Machinery Co. (Pvt.) Ltd.

August 1, 2024 - Present

Designed various marketing collateral including flyers, social media content, newsletters, and exhibition materials for campaigns and product launches. Maintained and updated the company WordPress website to improve navigation and content accuracy. Managed social media platforms, achieving increased engagement by approximately 15% over six months. Coordinated vendor relations for printing and exhibition materials ensuring quality and timely delivery. Provided IT support by resolving 20–25 PC/network issues monthly and monitoring attendance systems.

IT & Digital Operations Officer at Supermed Pharmacy

July 31, 2024 - September 4, 2025

Managed IT infrastructure and POS systems maintaining over 95% uptime for daily retail operations. Coordinated vendor support for Pulse POS (SQL Server based), troubleshooting, and staff training. Implemented IT process improvements, reducing downtime by approximately 20%. Supported Shopify website updates and digital marketing campaigns, increasing online inquiries by 12%. Organized awareness campaigns such as World Pharmacist Day and created supporting marketing creatives.

Graphic Designer — Printing Press Experience at Al Baqi Printers

July 31, 2022 - September 4, 2025

Delivered over 200 print-ready designs including cloth tags, packaging, product labels, banners, educational workbooks, and stationery. Prepared design files with correct CMYK profiles and bleeds to minimize print rework. Collaborated with press operators to align designs with printing machine capabilities and materials. Specialized in Urdu and Roman Urdu typography for community and cultural projects.

Senior Office Assistant (SAP) at Dalda Foods Limited

June 30, 2021 - October 11, 2025

Managed SAP data entry, reporting, and administrative coordination between departments. Maintained accurate documentation and supported cross-functional communication.

Senior Office Assistant – SAP (Production Planning) at Dalda Foods Limited

June 30, 2021 - September 4, 2025

Recorded daily production data and updated SAP PP for raw material usage and output with 100% data accuracy. Conducted weekly and monthly stock audits reducing discrepancies by approximately 10%. Supported compliance and audit reporting by maintaining complete documentation. Acted as shift in-charge in supervisor’s absence ensuring smooth operations and timely reporting.

Senior Office Assistant (SAP) at Dalda Foods Limited

June 1, 2021 - October 11, 2025

Managed SAP data entry, reporting, and administrative coordination between departments. Maintained accurate documentation and supported cross-functional communication.

Backend Officer (Wireless Department) at Pakistan Telecommunication Company Ltd

August 31, 2018 - October 11, 2025

Provided technical support for wireless network issues and customer service escalation. Ensured timely resolution of technical complaints and maintained operational records.

Supervisor – Wireless Backend Department at Pakistan Telecommunication Company Ltd. (PTCL)

August 31, 2018 - September 4, 2025

Promoted from CSR to Backend Officer and then Supervisor, leading a team of over 10 backend officers handling nationwide CRM escalations. Managed 100–150 daily cases in Siebel CRM with a same-day resolution rate of 85–90%. Trained over 25 new hires attaining over 90% QA pass rate in their first month. Handled CEO-level and regulatory complaints improving resolution times by approximately 30% through process improvements.

Backend Officer (Wireless Department) at Pakistan Telecommunication Company Ltd

August 1, 2018 - October 11, 2025

Provided technical support for wireless network issues and customer service escalation. Ensured timely resolution of technical complaints and maintained operational records.

Freelance Designer & Digital Consultant at Fiverr / Upwork

January 1, 2012 - Present

Delivered custom digital design projects including posters, banners, and animations. Supported small businesses with branding, marketing content, and website visuals.

Freelance Designer & Digital Consultant at Fiverr / Upwork – Remote

January 1, 2012 - Present

Delivered custom digital design projects including posters, banners, and animations. Supported small businesses with branding, marketing content, and website visuals.

Freelance Graphic Designer & Digital Content Creator at Self-Employed

January 1, 2012 - Present

Delivered more than 1,000 design projects including posters, banners, packaging, product labels, and event branding for small business and community clients. Produced social media content that achieved 3-4× higher engagement than client averages. Edited over 200 product and event photos and created short-form video content and motion graphics for social platforms. Maintained a repeat client rate of over 85% by consistently delivering quality designs on time.