Virtual Assistant/Social Media Manager at Autism Parenting Magazine

Managed emails via Freshdesk and social messages; responded to comments; ensured monthly magazine processes ran smoothly; supervised sales for courses, webinars, and summit; identified and fixed payment issues on Stripe and PayPal; resolved PayPal disputes/chargebacks; created posts in Canva and scheduled on Buffer for Instagram, Facebook, LinkedIn, and TikTok.

Back Office Manager at Green Feather

Ensured daily operations ran efficiently and accurately; supervised, trained and mentored the team; managed team schedules and vacations; coordinated with other departments; back office responsibilities.

Back Office Agent at Green Feather

Monitored, developed, and proposed procedures to ensure smooth operations; identified and resolved payment processing transmission errors; assessed policy violations, threats and fraudulent activities; documentation checks for international transactions; maintained customer data and documentations; assisted support, finance, marketing and compliance teams.

English Speaking Sales Representative at Pro- Marketing

Calling and emailing new and existing customers; built and maintained strong relationships; provided comprehensive advice and clarification of customer queries; maintained customer data.

Virtual Assistant/Social media manager at Autism Parenting Magazine

Managed emails via Freshdesk and messages on Instagram and Facebook; responded to comments across platforms; ensured monthly magazine processes ran smoothly; supported sales for courses, webinars and summits; identified and fixed payment processing errors on Stripe and PayPal; managed and resolved disputes/chargebacks on PayPal; created posts in Canva and scheduled them on Buffer for Instagram, Facebook, LinkedIn, and TikTok.

Back office Manager at Green Feather

Ensured daily operations were carried out efficiently and accurately; supervised, trained and mentored the team; managed team schedules and vacations; coordinated with other departments; back office responsibilities including administration and process optimization.

Back office Agent at Green Feather

Monitored, developed, proposed and managed procedures to ensure smooth operations; identified and resolved payment processing transmission errors; assessed potential policy violations, threats and fraudulent activities; documented international transactions; maintained customers data and documentation; assisted support, finance, marketing and compliance teams.