Hello! I am an experienced online business manager and social media marketer with a strong background in managing operations for small businesses and entrepreneurs. I specialize in streamlining backend systems, coordinating virtual teams, and implementing authentic content strategies to boost engagement and growth. Over the years, I have developed expertise in social media campaign execution, client onboarding, and data-driven performance reporting. I am passionate about creating seamless client experiences and aligning marketing efforts with business goals. My background also includes customer service roles and teaching martial arts, which have helped me develop strong communication and organizational skills. I enjoy leveraging tools like Wrike, Canva, and Google Workspace to enhance team efficiency and client satisfaction while continuously seeking new ways to innovate and improve digital marketing strategies.…

Tash

Hello! I am an experienced online business manager and social media marketer with a strong background in managing operations for small businesses and entrepreneurs. I specialize in streamlining backend systems, coordinating virtual teams, and implementing authentic content strategies to boost engagement and growth. Over the years, I have developed expertise in social media campaign execution, client onboarding, and data-driven performance reporting. I am passionate about creating seamless client experiences and aligning marketing efforts with business goals. My background also includes customer service roles and teaching martial arts, which have helped me develop strong communication and organizational skills. I enjoy leveraging tools like Wrike, Canva, and Google Workspace to enhance team efficiency and client satisfaction while continuously seeking new ways to innovate and improve digital marketing strategies.…

Available to hire

Hello! I am an experienced online business manager and social media marketer with a strong background in managing operations for small businesses and entrepreneurs. I specialize in streamlining backend systems, coordinating virtual teams, and implementing authentic content strategies to boost engagement and growth. Over the years, I have developed expertise in social media campaign execution, client onboarding, and data-driven performance reporting.

I am passionate about creating seamless client experiences and aligning marketing efforts with business goals. My background also includes customer service roles and teaching martial arts, which have helped me develop strong communication and organizational skills. I enjoy leveraging tools like Wrike, Canva, and Google Workspace to enhance team efficiency and client satisfaction while continuously seeking new ways to innovate and improve digital marketing strategies.

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Skills

Experience Level

Microsoft Office
Intermediate
Canva
Intermediate
CRM
Intermediate
iMovie
Intermediate
Adobe Premiere Pro
Intermediate
HubSpot
Intermediate
Adobe Audition
Beginner
Audacity
Beginner
Google Drawings
Beginner

Language

Work Experience

Online Business Manager at Remote
April 1, 2025 - Present
Manage daily operations for small businesses and entrepreneurs, ensuring smooth backend systems and seamless client experiences. Create SOPs and workflows to automate tasks and improve team efficiency. Oversee social media calendars, analytics, and campaign execution across Instagram, TikTok, LinkedIn, and Facebook. Conduct regular performance reports and adjust strategies to meet KPIs and growth objectives. Handle client onboarding, scheduling, and communication pipelines. Coordinate virtual teams including designers, VAs, and marketers to execute content and admin tasks. Implement tools such as Wrike, Canva, Buffer, Google Workspace, and WhatsApp for streamlined communication and task management. Manage CRM systems and maintain databases for client communications and lead generation. Boost engagement and reach through authentic content strategies, trend research, and competitor analysis.
Customer Service & Admin Assistant at Cardiff
December 31, 2024 - August 26, 2025
Managed patient communications via email and phone to ensure satisfaction and resolve issues. Liaised with clinicians and coordinators to facilitate efficient patient service. Scheduled appointments and maintained database accuracy. Ensured compliance documentation was correctly processed and filed. Delivered a high standard of customer service in a fast-paced environment.
Customer Service & Receptionist at London
January 1, 2023 - August 26, 2025
Frontline point of contact, handling calls, emails, bookings, and enquiries. Processed monthly reports and maintained administrative systems. Supported clients with appointment setting and information management. Managed customer expectations and upheld service-level targets.
Social Media & Marketing Manager at London
January 1, 2023 - August 26, 2025
Led social strategy and content creation across three brand accounts, targeting diverse audience segments. Scheduled consistent content with strong storytelling and brand identity. Created monthly social media reports to identify high-performing content and areas for growth. Attended photoshoots and brand events to curate real-time content for online channels. Coordinated brand campaigns to increase engagement and sales. Hosted weekly strategy meetings with stakeholders to align on performance goals and KPIs.
Youth Instructor & Activity Coordinator at London
January 1, 2021 - August 26, 2025
Designed and delivered lesson plans for children’s martial arts and fitness programs. Managed class administration, including registers, payments, and equipment ordering. Communicated progress with parents and adapted teaching for various learning styles.

Education

Certificate of Higher Education in Social Media Marketing at Alpha Academy (Online)
January 1, 2021 - August 26, 2025
BA (Hons) Drama and Theatre – 2:2 at Goldsmiths University of London
January 1, 2017 - January 1, 2020

Qualifications

Social media Marketing - Level 7
May 15, 2023 - May 26, 2024

Industry Experience

Professional Services, Media & Entertainment, Education, Healthcare, Retail
    Instagram Business Page Management

    Managed the Instagram presence for Marvee’s Food Shop by combining storytelling, content strategy, and operational management. Developed a content approach that highlighted the director/restaurant owner’s story, allowing him to share his journey and connect authentically with the audience. Built engagement by creating compelling posts, scheduling content through organised calendars, and maintaining seamless admin systems. Managed bookings and coordinated behind-the-scenes operations to ensure the page ran smoothly and consistently, supporting both growth and brand visibility