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Hi, I’m Tei Jo. I’m a live-ops and QA professional focused on delivering smooth, stable online multiplayer experiences. I excel at release readiness, post-release stability, and cross-functional collaboration, helping teams ship features on time while maintaining quality. Based in Vancouver, I’ve supported NA and APAC studios through bi-weekly update cycles, feature validation, and live-operations quality. As a former semi-professional FPS player, I bring strong gameplay judgment and a player-centric perspective to testing. I pay close attention to balance, usability, and edge-case behavior in multiplayer environments, ensuring our releases feel polished and fair for all players.…Hi, I’m Tei Jo. I’m a live-ops and QA professional focused on delivering smooth, stable online multiplayer experiences. I excel at release readiness, post-release stability, and cross-functional collaboration, helping teams ship features on time while maintaining quality. Based in Vancouver, I’ve supported NA and APAC studios through bi-weekly update cycles, feature validation, and live-operations quality. As a former semi-professional FPS player, I bring strong gameplay judgment and a player-centric perspective to testing. I pay close attention to balance, usability, and edge-case behavior in multiplayer environments, ensuring our releases feel polished and fair for all players.

Yongtae Jo

QA Engineer, Project Manager, Content Producer, +2

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Hi, I’m Tei Jo. I’m a live-ops and QA professional focused on delivering smooth, stable online multiplayer experiences. I excel at release readiness, post-release stability, and cross-functional collaboration, helping teams ship features on time while maintaining quality. Based in Vancouver, I’ve supported NA and APAC studios through bi-weekly update cycles, feature validation, and live-operations quality. As a former semi-professional FPS player, I bring strong gameplay judgment and a player-centric perspective to testing. I pay close attention to balance, usability, and edge-case behavior in multiplayer environments, ensuring our releases feel polished and fair for all players.…Hi, I’m Tei Jo. I’m a live-ops and QA professional focused on delivering smooth, stable online multiplayer experiences. I excel at release readiness, post-release stability, and cross-functional collaboration, helping teams ship features on time while maintaining quality. Based in Vancouver, I’ve supported NA and APAC studios through bi-weekly update cycles, feature validation, and live-operations quality. As a former semi-professional FPS player, I bring strong gameplay judgment and a player-centric perspective to testing. I pay close attention to balance, usability, and edge-case behavior in multiplayer environments, ensuring our releases feel polished and fair for all players.

Available to hire

Hi, I’m Tei Jo. I’m a live-ops and QA professional focused on delivering smooth, stable online multiplayer experiences. I excel at release readiness, post-release stability, and cross-functional collaboration, helping teams ship features on time while maintaining quality. Based in Vancouver, I’ve supported NA and APAC studios through bi-weekly update cycles, feature validation, and live-operations quality.

As a former semi-professional FPS player, I bring strong gameplay judgment and a player-centric perspective to testing. I pay close attention to balance, usability, and edge-case behavior in multiplayer environments, ensuring our releases feel polished and fair for all players.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Project Coordinator – Live Ops & QA Operations (Roblox Collaboration Projects) at [REDACTED STUDIO]

November 1, 2025 - January 31, 2026

Supported live-service updates for Roblox-based multiplayer collaboration projects, focusing on release readiness, quality validation, and post-release stability. Participated in smoke and sanity testing for weekly content updates, new features, and reward systems prior to release. Assisted in identifying, documenting, and tracking gameplay and live-operation issues, providing clear context and reproduction details for engineering and QA teams. Worked closely with Engineering, Design, Art, QA, and external UGC creators to validate feature behavior and resolve quality risks before launch. Reviewed live performance metrics, player behavior, and A/B test results post-release to identify quality issues and support rapid iteration. Maintained structured release notes, QA checklists, and known-issues documentation to improve visibility and support predictable live operations.

Product Manager – Live Ops & QA Operations at Vertigo Games America, Inc.

October 1, 2024 - September 30, 2025

Supported live-service quality, release readiness, and post-release stability for LaTale NA across ongoing update cycles. Worked closely with Development, QA, Community, and Design teams to support feature validation, release coordination, and live issue resolution. Participated in QA testing for live updates, hotfixes, and new features prior to deployment. Identified, reproduced, documented, and prioritized gameplay and live-operation issues, tracking progress and validating fixes across multiple builds. Assisted with release readiness checks by maintaining QA checklists, known-issues tracking, and release validation documentation. Monitored live performance metrics, player behavior, and support tickets post-release to identify quality risks and regressions. Contributed to process improvements in QA documentation and release workflows, improving test coverage and release predictability.

Product & Community Manager – QA & Live Support at WARGAMING APAC (Singapore)

June 1, 2021 - June 30, 2024

Owned live operations and player engagement for World of Warships APAC, managing ongoing content updates, regional priorities, and live-service quality for a large-scale AAA game on a monthly update cycle across APAC regions. Assisted in reproducing, documenting, and tracking gameplay and live-operation issues reported by players and community channels. Collaborated with QA and Engineering teams to validate fixes, confirm expected behavior, and reduce repeat issues across releases. Supported large-scale live updates and regional releases by monitoring stability, performance, and player impact post-launch. Participated in internal playtests and feature reviews, providing gameplay-focused quality feedback and edge-case observations. Analyzed recurring player-reported issues and trends to help refine testing focus and improve live-service quality over time.

Customer Relations Team Leader at IKEA — Korea

June 1, 2019 - June 30, 2021

Managed customer service and checkout operations in a high-volume retail environment supporting 10,000+ daily visitors, ensuring service consistency, risk control, and operational reliability. Established standardized procedures and risk controls during store launch, ensuring accuracy, security, and consistency in daily operations. Optimized workflows and quality checks to consistently meet performance KPIs under peak demand.

Product & Community Manager – QA & Live Support at Wargaming

June 1, 2021 - June 1, 2024

Owned live operations and player engagement for World of Warships APAC, managing ongoing content updates, regional priorities, and live-service quality for a large-scale AAA game on a monthly update cycle across APAC regions. Assisted in reproducing, documenting, and tracking gameplay, UI, and live-operation issues reported by players and community channels. Collaborated with QA and Engineering teams to validate fixes, confirm expected behavior, and reduce repeat issues across releases. Supported large-scale live updates and regional releases by monitoring stability, performance, and player impact post-launch. Participated in internal playtests and feature reviews, providing gameplay-focused quality feedback and edge-case observations. Analyzed recurring player-reported issues and trends to help refine testing focus and improve live-service quality over time.