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I am a project management and technology support professional with proven experience in clinical development and global study operations. I lead cross-functional teams, manage complex timelines and budgets, and ensure compliance with regulatory and organizational standards while driving process improvements in SaaS and healthcare environments. I excel at stakeholder engagement, risk management, and delivering projects within scope, on time, and on budget. I bring a blend of operational discipline and empathetic communication, driving continuous improvements and ensuring client satisfaction across global studies.…I am a project management and technology support professional with proven experience in clinical development and global study operations. I lead cross-functional teams, manage complex timelines and budgets, and ensure compliance with regulatory and organizational standards while driving process improvements in SaaS and healthcare environments. I excel at stakeholder engagement, risk management, and delivering projects within scope, on time, and on budget. I bring a blend of operational discipline and empathetic communication, driving continuous improvements and ensuring client satisfaction across global studies.

Telma Cabral

Data Annotator, Project Manager, Line Producer, +3

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I am a project management and technology support professional with proven experience in clinical development and global study operations. I lead cross-functional teams, manage complex timelines and budgets, and ensure compliance with regulatory and organizational standards while driving process improvements in SaaS and healthcare environments. I excel at stakeholder engagement, risk management, and delivering projects within scope, on time, and on budget. I bring a blend of operational discipline and empathetic communication, driving continuous improvements and ensuring client satisfaction across global studies.…I am a project management and technology support professional with proven experience in clinical development and global study operations. I lead cross-functional teams, manage complex timelines and budgets, and ensure compliance with regulatory and organizational standards while driving process improvements in SaaS and healthcare environments. I excel at stakeholder engagement, risk management, and delivering projects within scope, on time, and on budget. I bring a blend of operational discipline and empathetic communication, driving continuous improvements and ensuring client satisfaction across global studies.

Available to hire

I am a project management and technology support professional with proven experience in clinical development and global study operations. I lead cross-functional teams, manage complex timelines and budgets, and ensure compliance with regulatory and organizational standards while driving process improvements in SaaS and healthcare environments.

I excel at stakeholder engagement, risk management, and delivering projects within scope, on time, and on budget. I bring a blend of operational discipline and empathetic communication, driving continuous improvements and ensuring client satisfaction across global studies.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Associate Technical Support Analyst at Perceptive, Inc. (formerly Calyx)

December 1, 2018 - September 1, 2025

Acted as a Subject Matter Expert on multi client-facing SaaS platforms, maintaining clinical trial databases and supporting a broad range of services (IRT, EDC, eCOA). Led teams of 10+ staff to ensure smooth operations, provided end-user support and training on Calyx platforms, and collaborated with cross-functional teams including project management, data management, and clinical operations. Managed high volumes of inquiries from clinical study teams and investigative sites in a time-sensitive, high-pressure environment; prioritized workloads, resolved complex IVR/SI/IWRS issues to minimize trial disruption; participated in Technology Run Services on-call rota for after-hours incidents.

Customer Care Representative at Parexel

June 1, 2018 - December 1, 2018

First point of contact for internal stakeholders and external clients; delivered high-quality support for Parexel products and clinical trial projects. Addressed a wide range of client inquiries and technical issues via phone, email, and various platforms; ensured timely and effective resolutions. Collaborated with cross-functional teams to ensure smooth departmental operations and provided guidance and support to new hires during onboarding. Took ownership of client issues from initial report to final resolution, using a variety of proprietary systems to manage, update, and track sensitive clinical trial data.

Stockroom Supervisor

November 1, 2013 - May 1, 2018

Oversaw stockroom operations in a fast-paced environment, coordinating with cross-functional teams to ensure efficient inventory management and accurate order fulfillment. Maintained organized stock records, supported inbound/outbound logistics, and ensured data integrity across internal systems during a period of growth.

Associate Technical Support Analyst at Perceptive Inc (formerly Calyx)

December 1, 2018 - September 1, 2025

Acted as a Subject Matter Expert on multiple client-facing systems within the department, offering in-depth product knowledge and operational support. Maintained critical clinical trial databases and supported a wide range of services while leading and mentoring teams of 10+ staff to ensure smooth and efficient operations. Provided end-user support and training on Calyx platforms (IRT, eDC, and eCOA). Ensured trial functions adhered to protocol specifications by collaborating with cross-functional teams, and handled high volumes of inquiries from clinical study teams, site monitors, and internal departments under tight deadlines. Prioritized workloads to maintain service delivery and operational continuity. Investigated and resolved complex technical issues related to IWR and IRTS systems, ensuring minimal disruption to trial timelines and client satisfaction. Contributed to ongoing process improvement projects and expanded technical proficiency for accurate dissemination of critical i

Customer Care Representative at PAR EXEL

June 1, 2018 - December 1, 2018

First point of contact for internal stakeholders and external clients; provided high-quality support for PAR EXEL products and clinical trial projects. Addressed a wide range of client inquiries and technical issues via telephone, email, and multiple communication platforms, ensuring timely resolutions. Worked collaboratively with a large, cross-functional team; contributed to smooth departmental operations and onboarding of new hires. Took full ownership of client issues from initial report to final resolution, demonstrating strong troubleshooting skills and a commitment to client satisfaction. Managed diverse clinical trial data across global studies.