Available to hire
Experienced healthcare and customer-facing professional with a strong administrative foundation, skilled in supporting individuals, maintaining accurate records, and delivering reassuring, person-centred care in fast-paced environments. Communicates effectively with residents, families, and colleagues, prioritising infection prevention, personal hygiene, safety, and comfort while ensuring medication records remain precise.
Highly organised, proactive, and adaptable, with experience balancing competing priorities, scheduling, diary management, CRM/data entry, and confidential information handling. Seeking a remote administrative role where I can contribute to smooth day-to-day operations while continuing to develop professionally.
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Beginner
Work Experience
Support Worker / Healthcare Assistant at Choice Healthcare
June 1, 2022 - July 1, 2023Supported up to 10 residents per shift delivering person-centred care while maintaining accurate medical/medication records. Communicated with residents, relatives, and fellow carers; assisted with personal care needs including infection prevention and control, food support, personal hygiene, and overall reassurance, comfort, and safety. Ensured records were completed accurately and maintained confidentiality in a health and care setting.
Support Worker / Health Care Assistant at Choice Healthcare
June 1, 2022 - July 1, 2023Provided person-centred care to up to 10 residents per shift, ensuring accurate medication records and delivering support with personal care needs (including infection prevention and control), food, personal hygiene, and overall reassurance, comfort, and safety. Communicated with residents, their relatives, and fellow carers, including when assisting with individual care needs. Ensured documentation and communication were accurate in both written and verbal formats.
Support Worker / Healthcare Assistant at Choice Healthcare
November 1, 2019 - June 1, 2022Provided ongoing resident support in a care environment, including medication record keeping, infection prevention and control, personal hygiene assistance, food support, and ensuring comfort and safety. Liaised with residents and relevant stakeholders to support individual needs while maintaining accurate administrative records.
Health Care Assistant / Support Worker (Phased Care) at Choice Healthcare (Phase Care as stated)
November 1, 2019 - June 1, 2022Delivered care and support across personal care and daily living needs, maintaining accurate records and effective communication with residents, relatives, and colleagues. Supported infection prevention and control, hygiene, food needs, and provided reassurance and safety-focused care.
Coach / Ticketing / Support (various)
July 1, 2018 - July 1, 2019Additional roles referenced include a part-time role spanning 2018–2019; details are partially unclear in the provided text.
Head of ticketing at Tiger / La Lounge & Tiger (as stated)
July 1, 2018 - July 1, 2019Maximised ticket sales and revenue for evening venues including bars and clubs across Manchester. Developed communication and sales skills while ensuring smooth customer experience and handling ticketing-related operations.
Seasonal Waitress at Liverpool Football Club
January 1, 2017 - January 1, 2018Took orders and served food and beverages to guests. Played an important role in customer satisfaction by ensuring visitors’ match experiences were memorable and delivered during each event.
Head of Ticketing at LA Lounge & Tiger Tiger
June 1, 2016 - June 1, 2017Maximised ticket sales and event revenue for evening venues including bars and clubs across Manchester. Developed sales and communication skills through direct customer interaction, ensuring effective ticketing operations and customer satisfaction.
Season waiter at Liverpool Football Club
June 1, 2016 - June 1, 2017Took orders and served food and beverages to guests while ensuring excellent customer satisfaction. Played an important role in making customers’ visits memorable for every match attended.
Education
A-Levels (Travel & Tourism, Sociology, Business Studies, etc.) at Manchester Metropolitan University (as stated: Certificate of Higher Education in Fashion Business and Management)
January 1, 2019 - August 5, 2026Certificate of Higher Education (Fashion Business and Management) at Manchester Metropolitan University
January 1, 2017 - January 1, 2019Qualifications
A * Level 1 certificate in Digital Contact Centre
January 1, 2026 - January 1, 2026Level 1 Award in Cybersecurity
January 1, 2026 - January 1, 2026Gateway Level 2 Award in Digital and IT Skills
January 1, 2026 - January 1, 2026GCSE
January 1, 2014 - January 1, 2014ET AL Level 1 (Digital Contact Centre)
January 1, 2026 - January 1, 2026A* Award in Cybersecurity
January 1, 2026 - January 1, 2026Gateway Level 2 Award in Digital and IT Skills
January 1, 2026 - January 1, 2026Digital Contact Centre (ET AL Level 1 Certificate)
January 1, 2026 - January 1, 2026GCSE
January 1, 2014 - January 1, 2017Entry Level 1 Award (Digital Contact Centre)
January 1, 2026 - January 1, 2026Entry Level 1 Award (iBCybersecurity)
January 1, 2026 - January 1, 2026Gateway Level 2 Award (Digital and IT Skills)
January 1, 2026 - January 1, 2026iBCybersecurity Award (Entry Level 1)
January 1, 2026 - January 1, 2026Gateaway Level 2 Award in Digital and IT Skills
January 1, 2026 - January 1, 2026Entry Level 1 Certificate in Digital Contact Centre
January 1, 2026 - January 1, 2026Industry Experience
Healthcare, Retail, Travel & Hospitality, Education, Professional Services
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Beginner
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