Terrelle L. Jackson ,SHRM-CP | CSM
Available to hire
Hi, I’m Terrelle L. Jackson, a results-driven CRM and Sales Operations professional based in Charlotte with experience leading frontline teams and driving data-driven decision making. I’ve built and managed CRM systems (Salesforce, Microsoft Dynamics 365, Zendesk), strengthened data governance, and streamlined pipeline reporting to support revenue growth and operational efficiency.
I excel at workforce supervision, performance coaching, Agile project management, and cross-functional collaboration in fast-paced environments. My strengths include data analysis, compliance, stakeholder communications, and creating scalable processes that improve accuracy and visibility across sales, marketing, and service teams.
Skills
Experience Level
Language
English
Fluent
Work Experience
Transportation Supervisor at LAZ Parking – Greenville - Spartanburg International Airport (GSP)
July 1, 2025 - PresentSupervise Airport Bus Operators and Shift Leads; oversee onboarding, training, coaching, and performance management. Partner with leadership on employee relations, corrective action, and compliance matters. Manage workforce scheduling, time and attendance, and labor compliance requirements. Monitor daily operations, service metrics, and transportation performance trends. Compile and analyze passenger counts and operational reports to support leadership decision-making. Coordinate fleet maintenance scheduling to ensure vehicle readiness and operational efficiency. Support safety compliance, DOT regulations, and operational policy enforcement.
Sales Support Analyst at G6 Hospitality
October 1, 2024 - December 1, 2024Managed CRM data integrity and workflow processes within Microsoft Dynamics 365. Generated weekly and ad hoc sales performance reports using Excel and Google Sheets. Analyzed pipeline metrics, closed transactions, and prospect activity to support sales strategy. Collaborated cross-functionally with Sales, Marketing, and Operations teams. Improved reporting accuracy and streamlined CRM data flow processes. Conducted market research and demographic analysis to assess pipeline opportunities.
Marketing Analyst at Eurpac Service, Inc.
December 1, 2023 - October 1, 2024Coordinated end-to-end CRM pipeline management within Salesforce. Ensured post-close documentation accuracy and data compliance. Owned CRM quality control and reporting reliability (Power BI, Excel dashboards). Produced structured weekly pipeline and logistics reports. Identified sales bottlenecks and workflow gaps impacting deal flow. Supported national brands including L’Oréal, Maybelline, and Essie with sales reporting analysis. Maintained compliance with data governance and security requirements.
Project Coordinator (Contract) at Verizon Wireless
February 1, 2023 - December 1, 2023CRM Subject Matter Expert overseeing data governance and workflow standards. Reduced data errors through standardized intake and validation processes. Facilitated Agile ceremonies (stand-ups, backlog prioritization, sprint planning). Produced weekly pipeline analytics and reporting dashboards. Delivered Salesforce and CRM system training to end users. Coordinated cross-functional teams across Sales, Marketing, and Operations.
Supervisor (Remote) at Maximus
February 1, 2021 - February 1, 2023Managed end-to-end CRM support operations within Salesforce. Led cross-functional teams and coordinated operational workflows. Implemented standardized reporting templates to improve scalability. Generated weekly performance reports and operational metrics. Utilized Microsoft Dynamics analytics to drive operational improvements.
Realtor at Jackson Real Estate Group
November 1, 2019 - May 1, 2025Managed residential and commercial real estate transactions. Conducted comparative market analysis and property valuation research. Negotiated contracts and ensured regulatory compliance. Managed CRM systems to track leads, listings, and client communications. Coordinated transaction workflows from contract to closing.
Customer Success Manager at GOTRAX
September 1, 2018 - January 1, 2021Coordinated CRM pipeline logistics using Salesforce and Zendesk. Managed post-close customer support and issue resolution workflows. Implemented CRM process improvements to reduce data gaps. Partnered cross-functionally to align reporting and client communications. Supported Business Development Officers with sales logistics and reporting.
Senior IS Technician at Integrated Resources INC
May 1, 2017 - February 1, 2023Senior-level Information Systems Technician supporting enterprise infrastructure, end-user systems, and network operations. Led advanced troubleshooting efforts while ensuring system reliability, security, and performance across the organization. Provide Tier II/III technical support for hardware, software, and network-related issues; Administer Active Directory, user provisioning, access controls, and permissions management; Install, configure, and maintain desktops, laptops, mobile devices, and peripheral equipment; Support Microsoft 365, email systems, VPN connectivity, and remote access solutions; Monitor system performance and implement upgrades, patches, and preventative maintenance; Maintain detailed documentation of incidents, resolutions, and system configurations; Collaborate with cross-functional teams on infrastructure upgrades and IT projects; Ensure compliance with security policies, data protection standards, and IT governance protocols; Mentor junior technicians and pro
Education
High School Diploma at Colorado Springs, CO
January 11, 2030 - March 7, 2026Qualifications
Certified Scrum Master (CSM)
January 11, 2030 - March 7, 2026SHRM-CP
November 30, 0002 - March 7, 2026Industry Experience
Transportation & Logistics, Software & Internet, Professional Services, Real Estate & Construction, Retail, Media & Entertainment, Education, Government
Skills
Experience Level
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