TP

TerreN Proctor

Available to hire

I’m a Senior Product Designer with a PhD-trained research background, and I love bridging deep user insight with end-to-end product design—especially in fintech.

About

I’m a Senior Product Designer with a PhD-trained research background, and I love bridging deep user insight with end-to-end product design—especially in fintech. I’ve led UX research and usability testing, translated findings into clear information architecture, and designed user flows and interfaces that help people get work done with confidence.

Most recently, I designed a net-new in-app chargeback management feature for merchants, replacing a third-party tool through rigorous research and usability testing validation. I also customize design systems to align with brand and product needs, collaborate cross-functionally in lean teams, and help build repeatable UX research practices that strengthen product decision-making.

  • 4 years' experience
  • Joined September 2026

Languages

  • EnglishFluent
  • FrenchAdvanced
  • Spanish; CastilianAdvanced

Industry experience

  • Financial Services

More experts in Phoenixville, United States

Work experience

Senior Product Designer · FiservApr 2025 – Present · 1 yr 8 mos

Designed a net-new in-app chargeback management capability for merchants, replacing a third-party solution using UX research and usability testing validation. Produced end-to-end UX/UI work across two applications used by 135,000+ monthly active users within a lean three-person team. Customized the shadcn design system to better match product branding and use cases, improving design consistency and speeding developer handoff. Built information architecture for partner and employee-facing applications using survey data from 93 participants and created six personas to support research, design, and product alignment.

UX Researcher · FiservApr 2022 – Apr 2025 · 3 yrs 1 mo

Drove UX research strategy for a new credit card terminal that sold 7,400+ units since launch. Conducted usability testing for a feature that reduced support tickets by 14%. Secured senior stakeholder and product team buy-in to establish and scale UX research practices, positioning UX research as the organization’s sole research function.

Education

PhD (Anthropology) · Vanderbilt University2018 – 2021
MA (Anthropology) · Vanderbilt University2014 – 2018
BA & Sc (Anthropology & Biology) · McGill University2010 – 2014

Certifications and awards

Google UX Design Certificate2022

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