Reception & Front Office at Hampton by Hilton

Managed high-volume client communications, handling over 20 calls and 50 emails daily to resolve complaints and confirm bookings for up to 100 daily guests.

Hotel Support (Freelance) at Blaumond GmbH

Provided front-desk and service operations support for hotels and events across Germany. Welcomed and registered guests, gave directions and information, and coordinated guest flow during peak times. Assisted with check-in support, accreditation, and access control at conferences, trade fairs, and corporate events. Collaborated with hotel and event teams to maintain smooth operations and quickly adapt to new locations, systems, and work cultures. Communicated confidently with international guests in German and English while resolving basic questions and on-the-spot requests.

Reception & Front Office at King's Hotel Munich

Coordinated over 40 check-ins daily, managing guest registration and room assignments efficiently during peak operational periods.

Worked in hospitality across 8 countries in Asia, Europe, and Australia, gaining experience in hotels and cafes while delivering customer service in multicultural environments.