Floral Manager/Designer at HEB Grocery Incorp

Implemented effective visual merchandising strategies to optimize product placement and drive sales; maintained high standards of customer service by resolving escalated issues promptly and ensuring customer satisfaction; analyzed sales data to identify trends and opportunities for improvement; collaborated with vendors to negotiate favorable terms for merchandise procurement while maintaining quality standards; developed strong relationships with key customers through personalized interactions resulting in increased loyalty and repeat business; utilized POS systems for accurate tracking of sales transactions, inventory levels, and financial reporting; oversaw all aspects of store operations, including sales, customer service, inventory management, and staff scheduling.