Thando Blaauw

Manage loan servicing operations for customer accounts, ensuring accurate record-keeping and timely processing of account updates. Process payment deferrals, refunds, invoices, and campaign-related tasks. Resolve client queries while ensuring compliance and service excellence. Act as a key point of contact for client queries, providing prompt support via phone and email while maintaining high service standards. Monitor account activity and assist with resolving account issues by collaborating with internal teams. Build and maintain positive relationships with clients by providing ongoing support and clear communication.

Actively pursued new professional opportunities while focusing on personal and professional development.

Resolved complex customer queries across multiple digital channels including live chat, email, and phone while maintaining a high standard of customer satisfaction. Managed high volumes of customer interactions in a fast-paced, global support environment while consistently meeting internal performance targets and service level agreements. Demonstrated strong problem-solving skills by identifying root causes of issues and providing timely, customer-focused solutions. Contributed to positive customer experiences by communicating clearly and professionally across digital platforms.