I am a knowledgeable and empathetic Customer Service Representative with specific experience in digital media and the software industry. I’m looking for a fast-paced, agile environment where I can exercise my critical thinking and problem-solving skills and apply my in-depth understanding of the newest tech to bring the best possible experience to customers. I bring a strong mix of digital marketing, content creation, video editing, and branding experience, with a track record of organizing events and managing multiple media channels. I’m passionate about collaborating with teams to deliver high-quality, user-focused results and thrive in roles that combine creative production with customer-facing impact.

Alexandre Karimov

I am a knowledgeable and empathetic Customer Service Representative with specific experience in digital media and the software industry. I’m looking for a fast-paced, agile environment where I can exercise my critical thinking and problem-solving skills and apply my in-depth understanding of the newest tech to bring the best possible experience to customers. I bring a strong mix of digital marketing, content creation, video editing, and branding experience, with a track record of organizing events and managing multiple media channels. I’m passionate about collaborating with teams to deliver high-quality, user-focused results and thrive in roles that combine creative production with customer-facing impact.

Available to hire

I am a knowledgeable and empathetic Customer Service Representative with specific experience in digital media and the software industry. I’m looking for a fast-paced, agile environment where I can exercise my critical thinking and problem-solving skills and apply my in-depth understanding of the newest tech to bring the best possible experience to customers.

I bring a strong mix of digital marketing, content creation, video editing, and branding experience, with a track record of organizing events and managing multiple media channels. I’m passionate about collaborating with teams to deliver high-quality, user-focused results and thrive in roles that combine creative production with customer-facing impact.

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Language

English
Fluent
Russian
Advanced
French
Beginner

Work Experience

Digital Marketing Specialist at Ottawa Municipal Election Campaign
December 31, 2022 - September 28, 2025
Led the development and implementation of grassroots marketing strategy for a local independent Ottawa politician; organized events for local supporters and volunteers; managed multiple media channels including digital marketing, content creation, and social media management; created promotional materials from videos to posters.
Customer Support Representative at Agile Bits
December 31, 2022 - September 28, 2025
Provided customer support across multiple channels. Contributed to grassroots marketing efforts and event organization. Supported digital marketing, content creation, and social media management.
Digital Marketing Specialist at Ottawa Municipal Election Campaign
December 31, 2022 - October 17, 2025
Led the development and implementation of grassroots marketing strategy for a local independent Ottawa politician; organized events for supporters and volunteers; managed multiple media channels including digital marketing, content creation, and social media management. Created promotional materials from videos to posters. Acted as official bookkeeper, filing a timely financial statement on behalf of Gregory “J R EG” Guevara.
Customer Support Representative at AgileBits
December 31, 2022 - October 17, 2025
Provided high-quality customer support; handled feedback and inquiries; contributed to product knowledge base; collaborated with cross-functional teams to improve user experience.
Freelance Video Editor / Event Organizer at Self-employed
January 1, 2010 - Present
Created promotional videos and posters; organized local events and managed digital marketing for campaigns; coordinated with volunteers and provided on-site event support.
Customer Support Representative at Agile Bits
January 1, 2013 - January 1, 2022
Provided customer support across channels, contributing to product knowledge bases, CRM updates, and ensuring high levels of customer satisfaction. Involved in collaborating on digital marketing efforts, content creation, and social media management where applicable.

Education

Bachelor’s Degree in Computer Science at Trent University
January 11, 2030 - January 1, 2025
Bachelor's Degree at Trent University
January 11, 2030 - January 1, 2025
Bachelor's Degree in Computer Science at Trent University
January 11, 2030 - January 1, 2025

Qualifications

Bookkeeper
January 1, 2021 - October 17, 2025

Industry Experience

Media & Entertainment, Professional Services, Software & Internet, Other