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Hi, I'm Victoria Okade, a customer service professional with over 2 years of experience managing customer inquiries, resolving issues, and enhancing client satisfaction. I thrive in fast-paced environments and am proficient with CRM systems like Salesforce and Sprinklr, as well as call management tools. I enjoy turning challenging interactions into positive outcomes through empathy and clear communication. In my roles at Jumia Nigeria, AAJ Express Logistics, and the Nigerian Railway Corporation, I've trained new hires, collaborated with cross-functional teams, and consistently upheld service standards. I'm passionate about representing the brand positively and continually seeking ways to improve the customer experience through efficient processes and teamwork.…Hi, I'm Victoria Okade, a customer service professional with over 2 years of experience managing customer inquiries, resolving issues, and enhancing client satisfaction. I thrive in fast-paced environments and am proficient with CRM systems like Salesforce and Sprinklr, as well as call management tools. I enjoy turning challenging interactions into positive outcomes through empathy and clear communication. In my roles at Jumia Nigeria, AAJ Express Logistics, and the Nigerian Railway Corporation, I've trained new hires, collaborated with cross-functional teams, and consistently upheld service standards. I'm passionate about representing the brand positively and continually seeking ways to improve the customer experience through efficient processes and teamwork.

Victoria Okade

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Hi, I'm Victoria Okade, a customer service professional with over 2 years of experience managing customer inquiries, resolving issues, and enhancing client satisfaction. I thrive in fast-paced environments and am proficient with CRM systems like Salesforce and Sprinklr, as well as call management tools. I enjoy turning challenging interactions into positive outcomes through empathy and clear communication. In my roles at Jumia Nigeria, AAJ Express Logistics, and the Nigerian Railway Corporation, I've trained new hires, collaborated with cross-functional teams, and consistently upheld service standards. I'm passionate about representing the brand positively and continually seeking ways to improve the customer experience through efficient processes and teamwork.…Hi, I'm Victoria Okade, a customer service professional with over 2 years of experience managing customer inquiries, resolving issues, and enhancing client satisfaction. I thrive in fast-paced environments and am proficient with CRM systems like Salesforce and Sprinklr, as well as call management tools. I enjoy turning challenging interactions into positive outcomes through empathy and clear communication. In my roles at Jumia Nigeria, AAJ Express Logistics, and the Nigerian Railway Corporation, I've trained new hires, collaborated with cross-functional teams, and consistently upheld service standards. I'm passionate about representing the brand positively and continually seeking ways to improve the customer experience through efficient processes and teamwork.

Available to hire

Hi, I’m Victoria Okade, a customer service professional with over 2 years of experience managing customer inquiries, resolving issues, and enhancing client satisfaction. I thrive in fast-paced environments and am proficient with CRM systems like Salesforce and Sprinklr, as well as call management tools. I enjoy turning challenging interactions into positive outcomes through empathy and clear communication.

In my roles at Jumia Nigeria, AAJ Express Logistics, and the Nigerian Railway Corporation, I’ve trained new hires, collaborated with cross-functional teams, and consistently upheld service standards. I’m passionate about representing the brand positively and continually seeking ways to improve the customer experience through efficient processes and teamwork.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

Customer Service Representative at Jumia Nigeria, Lagos

January 1, 2024 - January 1, 2024

Served as the first point of contact for customer inquiries; managed and resolved an average of 50+ customer cases daily via phone, email, and live chat using Salesforce. Trained 5+ new hires on CRM processes and service standards. Effectively de-escalated customer complaints, turning negative experiences into positive outcomes. Collaborated with logistics and sales teams to resolve complex issues.

Executive Assistant at AAJ Express Logistics Limited, Lagos

February 1, 2024 - October 27, 2025

Act as a key point of contact for internal and external stakeholders, providing high-level service. Apply strong problem-solving skills to manage executive schedules and resolve logistical conflicts. Handle sensitive communication with professionalism and empathy.

Secretary/Personal Assistant at Nigerian Railway Corporation (NRC), Lagos

October 1, 2021 - October 1, 2021

Handled sensitive mail and correspondence with discretion, adhering to government protocols. Compiled research packets and proofread official letters and reports for stakeholder meetings. Prepared boardrooms for executive meetings, including materials setup and technology checks. Tracked office supply inventory to prevent shortages during critical periods. Served as a liaison between the Personal Assistant and other departments for efficient document routing.