Therese Wong
I’m a communications and digital designer who enjoys turning complex information into clear, accessible experiences.
About
I’m a communications and digital designer who enjoys turning complex information into clear, accessible experiences. From client-facing proposals to public-facing learning modules, I focus on stakeholder communication, editing, and information synthesis so people can quickly understand what matters.
My background blends service support with research and design—collecting user insights, running usability checks, and translating findings into prototypes and well-structured content. I also bring strong digital operations skills, building and organizing knowledge bases (like SharePoint resources) and supporting web accessibility standards to help teams deliver consistently and confidently.
- 4 years' experience
- Joined October 2026
Industry experience
- Education
- Healthcare
- Professional Services
- Software & Internet
- Non-Profit Organization
Work experience
Supported faculty and staff with technology services and resources within a healthcare education environment. Built a centralized SharePoint resource communicating technology services and support offerings. Designed and reorganized onboarding and process documents for internal and external audiences. Tested specialized medical education software and documented findings to support implementation readiness. Proofread and user tested public-facing learning modules for clarity, logical flow, formatting, and accessibility.
Coordinated multiple concurrent projects, deadlines, stakeholder approvals, and vendor timelines in a fast-paced agency environment. Supported 50+ pre-sales opportunities in Salesforce and maintained accurate records and supporting documentation. Collaborated with Strategy, Sales, Client Services, developers, and stakeholders to deliver proposals, RFPs, presentations, and client-facing materials. Researched companies, industries, competitors, and market positioning to produce concise business development summaries. Produced 100+ digital and print assets while maintaining accuracy, consistency, and brand standards. Supported a company website redesign with developers and stakeholders, creating WCAG-compliant web components and managing Drupal content.
Delivered frontline support to students, staff, and faculty through phone, email, and ticketing channels, communicating technical information to diverse audiences. Managed multiple support requests simultaneously, triaging issues and coordinating escalation to specialized teams as needed.
Education
Certifications and awards
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