Thibaut Merlin

Led IT and cybersecurity initiatives, including network redesign to improve scalability and security, and the establishment of standardized IT support procedures. Managed and resolved high-priority tickets to maintain service continuity and drive operational efficiency across multiple sites.

Led data restructuring for the urban community to improve information accessibility and usability. Managed and resolved support tickets to ensure service continuity and operational efficiency. Administered user access rights (Active Directory, file servers, Exchange) to ensure secure access and compliance with permissions. Configured and deployed network equipment to ensure infrastructure availability, performance, and security. Contributed to redesign of IT support procedures to standardize practices and improve support efficiency. Managed client portfolios and optimized IT infrastructures to improve collaboration between teams and maximize organizational efficiency. Ensured continuity, security, and optimal performance of client infrastructure (MCO/MCS). Administered and optimized virtual infrastructure to ensure efficient resource usage and increased system flexibility. Provided rapid incident response and resolution, reducing downtime and ensuring service continuity.