Thobeka Ntshofu
Hi, I'm Thobeka Ntshofu, a Junior System Analyst with a background in information technology and services.
About
Hi, I’m Thobeka Ntshofu, a Junior System Analyst with a background in information technology and services. I enjoy troubleshooting, data analysis, UAT, and providing solid system support, backed by hands-on experience in network troubleshooting and building networks to ensure connectivity across projects.
During my internship at Dimension Data and my role at NTT DATA, I contributed to data cleaning, user support, training, and system upgrades. I hold a National Diploma in Information Technology (Communication Networks) from Nelson Mandela University and an Advanced Diploma in Information Technology, along with certifications in agile frameworks and cyber threat intelligence. I am passionate about delivering reliable IT solutions and expanding my skills in SAP, Salesforce, and e-commerce platforms.
- 5 years' experience
- Joined February 2026
Languages
- EnglishFluent
Industry experience
- Software & Internet
- Professional Services
- Telecommunications
- Computers & Electronics
More experts in Johannesburg, South Africa
Work experience
Responsible for ticket management and resolution for system issues; set up catalogues within the system and assist in creating process documents for automation; maintain and upgrade the system according to predefined requirements; troubleshoot and resolve system issues, ensuring best practices are followed by system users; support system feature release updates and enhancements during User Acceptance Testing; train new users on how to effectively use the system.
Data cleaning; user support; UAT; user training.
Education
Certifications and awards· 7
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