Assistant Manager at IQDynamics Pte Ltd

Managed 5–10 concurrent HCM software implementation projects for clients ranging from 150 to 2,000+ employees, ensuring on-time delivery and quality. Monitored progress against milestones, conducted bi-weekly status meetings, elicited detailed requirements, produced functional specifications, and led solution design discussions. Authored technical spec documents for customizations, identified risks early with mitigation strategies, spearheaded a major Recruitment module revamp, mentored application consultants, introduced structured waterfall phases, and developed internal tools to accelerate deployments.

Senior Application Consultant at IQDynamics Pte Ltd

Analyzed and documented detailed user requirements for HCM implementations (up to four modules), translated business needs into clear functional specifications and configurations. Identified functional gaps, recommended customizations or workarounds, and proposed process improvements. Managed end-user training and UAT, guided users through test scenarios, and ensured high adoption. Integrated HCM with external systems (GL, LMS) and created automation scripts (PowerShell) to streamline deployments; troubleshot application and database issues.

IT Manager at NK Group Pte Ltd

Led IT operations across 10 retail outlets, managing a team of 4 and achieving 90%+ system uptime. Negotiated vendor contracts and implemented cost-effective POS hardware procurement, reducing hardware costs. Oversaw on-premise servers, networks, and workstations; improved data backups and security to enhance reliability.

Product Manager at Qbit Solutions Pte Ltd

Directed the lifecycle of a POS system for the hair & beauty industry from design to deployment. Implemented industry-specific features, coordinated with sales and marketing, and supported major rollout to 50+ outlets. Secured POS hardware distribution rights from a Korean supplier, expanding market offerings.

Senior System Analyst at Hardsoft Technology Asia

Led analysis and design for client systems, delivering enhancements across multiple domains; collaborated with developers to implement solutions that improved business processes and system performance.

System Analyst at DCS Solutions Ltd

Performed system analysis to gather requirements, supported software implementations, and provided troubleshooting and documentation to ensure successful project delivery.