Customer service representative (ADIB) at ADIB

Delivered high-quality customer support across multiple channels, resolving inquiries related to accounts, cards, financing, and digital banking. Handled complaints professionally to maintain satisfaction and loyalty. Guided customers through ADIB products, services, and processes while ensuring compliance with bank policies and UAE Central Bank regulations. Collaborated with internal teams to escalate and resolve complex issues, and maintained detailed documentation of customer interactions using ADIB systems. Consistently exceeded KPIs including response time, service quality, and customer satisfaction. Supported digital banking options by helping customers navigate mobile and online platforms.

Managed content creation and editing; supported content distribution and administration tasks. Produced and coordinated content for social media/multimedia channels and contributed ideas and execution for marketing needs.

Graphic designer and photographer at The agency / Media company

Created and edited visual content for marketing and social media. Photographed high-profile events and managed post-production processes to enhance photo quality. Collaborated with marketing teams to develop visual content strategies and increase audience engagement. Developed photo storage and cataloging systems to improve asset retrieval efficiency. Produced viral video campaigns achieving high views and boosted brand visibility significantly.