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With a unique background spanning high-end retail at Lush Cosmetics, corporate relationship management at Moniepoint, and fast-paced customer support at OVO Energy, I bring a rare blend of industry-specific product knowledge and executive-level administrative expertise. I excel at managing the 'behind-the-scenes' tasks that allow creatives to focus on their artistry. My experience includes managing complex booking schedules, handling high-volume client inquiries with empathy and professionalism, and conducting in-depth consultations. I am particularly skilled at business relationship management, having spent years building trust through transparent communication and meticulous KYC/compliance standards. Whether you need someone to streamline your appointment calendar, manage client communications across multiple platforms, or act as an ambassador for your brand, I am dedicated to providing a seamless, high-touch experience for your clients while helping you grow a sustainable, organized business.…With a unique background spanning high-end retail at Lush Cosmetics, corporate relationship management at Moniepoint, and fast-paced customer support at OVO Energy, I bring a rare blend of industry-specific product knowledge and executive-level administrative expertise. I excel at managing the 'behind-the-scenes' tasks that allow creatives to focus on their artistry. My experience includes managing complex booking schedules, handling high-volume client inquiries with empathy and professionalism, and conducting in-depth consultations. I am particularly skilled at business relationship management, having spent years building trust through transparent communication and meticulous KYC/compliance standards. Whether you need someone to streamline your appointment calendar, manage client communications across multiple platforms, or act as an ambassador for your brand, I am dedicated to providing a seamless, high-touch experience for your clients while helping you grow a sustainable, organized business.

Kayode Hafsah Boluwatife

Presenter, Content Creator, Content Producer, +4

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With a unique background spanning high-end retail at Lush Cosmetics, corporate relationship management at Moniepoint, and fast-paced customer support at OVO Energy, I bring a rare blend of industry-specific product knowledge and executive-level administrative expertise. I excel at managing the 'behind-the-scenes' tasks that allow creatives to focus on their artistry. My experience includes managing complex booking schedules, handling high-volume client inquiries with empathy and professionalism, and conducting in-depth consultations. I am particularly skilled at business relationship management, having spent years building trust through transparent communication and meticulous KYC/compliance standards. Whether you need someone to streamline your appointment calendar, manage client communications across multiple platforms, or act as an ambassador for your brand, I am dedicated to providing a seamless, high-touch experience for your clients while helping you grow a sustainable, organized business.…With a unique background spanning high-end retail at Lush Cosmetics, corporate relationship management at Moniepoint, and fast-paced customer support at OVO Energy, I bring a rare blend of industry-specific product knowledge and executive-level administrative expertise. I excel at managing the 'behind-the-scenes' tasks that allow creatives to focus on their artistry. My experience includes managing complex booking schedules, handling high-volume client inquiries with empathy and professionalism, and conducting in-depth consultations. I am particularly skilled at business relationship management, having spent years building trust through transparent communication and meticulous KYC/compliance standards. Whether you need someone to streamline your appointment calendar, manage client communications across multiple platforms, or act as an ambassador for your brand, I am dedicated to providing a seamless, high-touch experience for your clients while helping you grow a sustainable, organized business.

Available to hire

With a unique background spanning high-end retail at Lush Cosmetics, corporate relationship management at Moniepoint, and fast-paced customer support at OVO Energy, I bring a rare blend of industry-specific product knowledge and executive-level administrative expertise.
I excel at managing the ‘behind-the-scenes’ tasks that allow creatives to focus on their artistry. My experience includes managing complex booking schedules, handling high-volume client inquiries with empathy and professionalism, and conducting in-depth consultations. I am particularly skilled at business relationship management, having spent years building trust through transparent communication and meticulous KYC/compliance standards.
Whether you need someone to streamline your appointment calendar, manage client communications across multiple platforms, or act as an ambassador for your brand, I am dedicated to providing a seamless, high-touch experience for your clients while helping you grow a sustainable, organized business.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Yoruba

Fluent

French

Beginner

Work Experience

Customer Service Advisor at OVO Energy

June 1, 2025 - Present

Engaged with customers across phone, email, and web chat, resolving billing, account, and service issues with empathy and professionalism in a fast-paced environment. Identified root causes quickly, took ownership to resolve queries on first contact to prevent repeats, contributed to squad meetings for learning, and promoted OVO products to help customers adopt a Zero Carbon Living. Encouraged self-service via the online account and app, while escalating complaints with appropriate empathy and resolution.

Customer Service/Retail Assistant at Lush Cosmetics

November 1, 2023 - Present

Delivered outstanding customer service in a welcoming environment, managed phone calls and bookings, answered enquiries onsite or by phone, and provided product consultations. Built in-depth knowledge of Lush products and ingredients, recommended personalized solutions, upsold where appropriate, and promoted loyalty programs. Maintained a clean, organized workspace aligned with visual merchandising standards and supported events/promotions through teamwork and ongoing training.

Business Relationship Manager at Moniepoint Microfinance Bank

March 1, 2023 - Present

Acted as liaison between customers and management, conducted Know Your Customer (KYC) verifications to prevent financial crime and ensure regulatory compliance, and helped inform future business strategies through customer-facing processes. Maintained and strengthened relationships with business owners and sought new accounts through referrals.