Tilde Ehlebrink

Customer Service Representative at Tekhuset & Pelsbarn ( Shopify brands)

Handled email, live chat, and social in Gorgias; met SLAs with clear, on‑brand replies. Processed refunds, exchanges, partial refunds, and re‑shipments; reduced WISMO with proactive tracking updates. Managed Loop subscription requests; sent clear summaries of changes, charges, and next shipments. Coordinated with UK/NL/US warehouses on stock checks, return inspections, and packing queries; closed the loop with customers. Maintained SKU/barcode sheets and supported listing updates.

Concierge / HR at Sandals Resorts

Provided personalized concierge services to guests, ensuring exceptional customer satisfaction by managing guests. Assisted in organizing private events, weddings, and special occasions, ensuring seamless execution according to guest requests. Developed and implemented a comprehensive employee handbook for a new resort in St. Lucia.

Assistant store Manager at Coop

Led day-to-day operations and staff coordination. Responded to customer requests for specific items and planned and ordered seasonal arrangements for holidays etc. Ordered products and resources for the store weekly based on existing inventory.

Founder at The Eyes of Beauty

Launched and managed an e-commerce brand end-to- end; customer care, order ops, product pages, marketing and creator collaborations. Administration and accounting. Set a luxury-adjacent service tone and packaging standard to drive repeat purchases.

Assistant Store Manager at Coop Trollhättan / Kungshamn

Led day-to-day operations and staff coordination. Responded to customer requests for specific items and planned and ordered seasonal arrangements for holidays. Ordered products and resources for the store weekly based on existing inventory.

Founded and led a hospitality/concierge venture; oversaw operations, customer service, and staffing.

HR Intern / Concierge at Sandals Resorts Concierge / HR

Internship focusing on HR coordination and concierge services for guests; supported daily operations and guest experiences.