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I am a dedicated Customer Service Specialist with a proven track record in dispute resolution, client support, and process improvement. I thrive in dynamic, service-focused environments and excel at de-escalating conflicts, guiding customers to timely resolutions, and collaborating with cross-functional teams. I am proficient with CRM systems such as Zendesk, Jira, AWS Connect, and Zimbra, as well as Microsoft Office 365, and I am adaptable to changing schedules while upholding ethical and professional service standards.…I am a dedicated Customer Service Specialist with a proven track record in dispute resolution, client support, and process improvement. I thrive in dynamic, service-focused environments and excel at de-escalating conflicts, guiding customers to timely resolutions, and collaborating with cross-functional teams. I am proficient with CRM systems such as Zendesk, Jira, AWS Connect, and Zimbra, as well as Microsoft Office 365, and I am adaptable to changing schedules while upholding ethical and professional service standards.

Tinashe Munyoro

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I am a dedicated Customer Service Specialist with a proven track record in dispute resolution, client support, and process improvement. I thrive in dynamic, service-focused environments and excel at de-escalating conflicts, guiding customers to timely resolutions, and collaborating with cross-functional teams. I am proficient with CRM systems such as Zendesk, Jira, AWS Connect, and Zimbra, as well as Microsoft Office 365, and I am adaptable to changing schedules while upholding ethical and professional service standards.…I am a dedicated Customer Service Specialist with a proven track record in dispute resolution, client support, and process improvement. I thrive in dynamic, service-focused environments and excel at de-escalating conflicts, guiding customers to timely resolutions, and collaborating with cross-functional teams. I am proficient with CRM systems such as Zendesk, Jira, AWS Connect, and Zimbra, as well as Microsoft Office 365, and I am adaptable to changing schedules while upholding ethical and professional service standards.

Available to hire

I am a dedicated Customer Service Specialist with a proven track record in dispute resolution, client support, and process improvement.

I thrive in dynamic, service-focused environments and excel at de-escalating conflicts, guiding customers to timely resolutions, and collaborating with cross-functional teams. I am proficient with CRM systems such as Zendesk, Jira, AWS Connect, and Zimbra, as well as Microsoft Office 365, and I am adaptable to changing schedules while upholding ethical and professional service standards.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Polish

Beginner

Work Experience

Senior Dispute Team Member at Concentrix, Katowice

July 1, 2024 - July 1, 2024

Resolved complex disputes between sellers and buyers, ensuring fairness and customer satisfaction; streamlined documentation processes for faster case retrieval and resolution tracking; implemented process improvements to enhance dispute resolution efficiency and accuracy; maintained top-tier service metrics and consistently achieved SLA targets.

Senior Customer Service Agent (Ryanair Project) at Concentrix, Katowice

July 1, 2024 - October 27, 2025

Deliver exceptional customer service for Ryanair passengers via phone, email, and chat channels; handle escalated cases and provide timely, effective solutions to complex travel-related issues; support training and mentoring of new team members to maintain quality and SLA compliance; meet and exceed performance targets while ensuring customer satisfaction and service accuracy.

Customer Service Advisor at Concentrix, Katowice

January 1, 2024 - January 1, 2024

Managed a high volume of customer interactions daily across multiple support channels; resolved issues efficiently, reducing average handling time while maintaining quality; delivered accurate product and service information to customers to enhance satisfaction; maintained a positive and professional attitude in a fast-paced environment.

Stock Taker at RGIS

May 1, 2023 - May 1, 2023

Conducted precise inventory counts, minimizing discrepancies and reporting inconsistencies; collaborated with cross-functional teams to complete audits on time under pressure; supported inventory management by updating and maintaining accurate records.