I am Tinotendaishe Vincent Gangata, blending a background in Nursing Science with Complaints Management to deliver empathetic and effective customer service. I bring strong communication, problem-solving, and a ready-to-learn mindset to help diverse clients navigate challenges and find solutions. Currently based in Gdańsk, I adapt quickly to demanding environments, connect with people from all walks of life, and strive to improve processes through feedback and thoughtful follow-up.…

Tinotendaishe Vincent Gangata

I am Tinotendaishe Vincent Gangata, blending a background in Nursing Science with Complaints Management to deliver empathetic and effective customer service. I bring strong communication, problem-solving, and a ready-to-learn mindset to help diverse clients navigate challenges and find solutions. Currently based in Gdańsk, I adapt quickly to demanding environments, connect with people from all walks of life, and strive to improve processes through feedback and thoughtful follow-up.…

Available to hire

I am Tinotendaishe Vincent Gangata, blending a background in Nursing Science with Complaints Management to deliver empathetic and effective customer service. I bring strong communication, problem-solving, and a ready-to-learn mindset to help diverse clients navigate challenges and find solutions.

Currently based in Gdańsk, I adapt quickly to demanding environments, connect with people from all walks of life, and strive to improve processes through feedback and thoughtful follow-up.

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Language

English
Advanced

Work Experience

Complaints Handler, Billing and Cancellations at yoummday
March 1, 2024 - October 28, 2025
Follow-Up: Ensure customer satisfaction by following up on resolved complaints and confirming that the customer’s issues are fully addressed. Feedback Collection: Gather customer feedback to identify areas for service. Prepare regular reports on complaint trends, resolution times, and customer satisfaction metrics. Invoice Management: Generate, send, and manage customer invoices. Cancellation Requests: Process customer requests to cancel services or subscriptions. Account Updates: Update customer accounts to reflect cancellations and ensure any final billing is accurate. Refunds and Adjustments: Calculate and process any applicable refunds or adjustments. Customer Feedback: Collect feedback from customers about their cancellation reasons to inform service improvements. Policy Adherence: Ensure cancellation procedures comply with company policies and legal requirements. Documentation: Maintain detailed records of cancellations. Reporting: Provide regular reports on cancellation rates,
Customer Service Representative at Foundever
March 1, 2025 - March 1, 2025
Providing the highest level of customer service (Chat/E-mail/Phone); Answering incoming calls and meeting targets set by the customer and management; Following company policies and procedures, ensuring quality; Performing daily tasks in an efficient and timely manner; Achieving quality goals for calls and customer satisfaction.

Education

Bachelor of Applied Science (BASc) at Powiślańska Szkoła Wyższa
September 1, 2022 - June 1, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Healthcare, Professional Services, Retail