Tinotendaishe Vincent Gangata

Providing the highest level of customer service (Chat/E-mail/Phone); Answering incoming calls and meeting targets set by the customer and management; Following company policies and procedures, ensuring quality; Performing daily tasks in an efficient and timely manner; Achieving quality goals for calls and customer satisfaction.

Follow-Up: Ensure customer satisfaction by following up on resolved complaints and confirming that the customer’s issues are fully addressed. Feedback Collection: Gather customer feedback to identify areas for service. Prepare regular reports on complaint trends, resolution times, and customer satisfaction metrics. Invoice Management: Generate, send, and manage customer invoices. Cancellation Requests: Process customer requests to cancel services or subscriptions. Account Updates: Update customer accounts to reflect cancellations and ensure any final billing is accurate. Refunds and Adjustments: Calculate and process any applicable refunds or adjustments. Customer Feedback: Collect feedback from customers about their cancellation reasons to inform service improvements. Policy Adherence: Ensure cancellation procedures comply with company policies and legal requirements. Documentation: Maintain detailed records of cancellations. Reporting: Provide regular reports on cancellation rates,