I am Tivkaa Joseph a proactive Lead Generation Specialist, Customer Support Expert, Creative Graphic Designer with 3years of hands-on experience driving business growths and customers satisfaction. What made me stand out in customer Support, is my ability to empathize with customers, I always put myself in their shoes,so that emotional intelligence do help me resolve issues more faster and retain customers longer, and this strategy helps turn first time customers into royal brand advocates. Beyond that I am skilled in Appointment setting, Email marketing, Telemarketing, Customer Service, Sales , Email/Calendar management, Customer Relationship Management (CRM) , Automation, Airbnb management, motion Design , am also good in tools like Hubspot, Salesforce, Monday.com , Click up , Trello , Apollo.io Lemlist, Blender, CapCut,Canva, Omnisend, and a lot more. Am fluent in English and am a fast learner, I also pride myself in adapting quickly in new environment and working in sync with any team to drive company's growth, if you are looking for someone who build customers relationships, bring energy and creativity to the team then kindly hire me. Here is a Link to my portfolio = _Website not available. Sign in: https://www.twine.net/signup_

Tivkaa Joseph

I am Tivkaa Joseph a proactive Lead Generation Specialist, Customer Support Expert, Creative Graphic Designer with 3years of hands-on experience driving business growths and customers satisfaction. What made me stand out in customer Support, is my ability to empathize with customers, I always put myself in their shoes,so that emotional intelligence do help me resolve issues more faster and retain customers longer, and this strategy helps turn first time customers into royal brand advocates. Beyond that I am skilled in Appointment setting, Email marketing, Telemarketing, Customer Service, Sales , Email/Calendar management, Customer Relationship Management (CRM) , Automation, Airbnb management, motion Design , am also good in tools like Hubspot, Salesforce, Monday.com , Click up , Trello , Apollo.io Lemlist, Blender, CapCut,Canva, Omnisend, and a lot more. Am fluent in English and am a fast learner, I also pride myself in adapting quickly in new environment and working in sync with any team to drive company's growth, if you are looking for someone who build customers relationships, bring energy and creativity to the team then kindly hire me. Here is a Link to my portfolio = _Website not available. Sign in: https://www.twine.net/signup_

Available to hire

I am Tivkaa Joseph a proactive Lead Generation Specialist, Customer Support Expert, Creative Graphic Designer with 3years of hands-on experience driving business growths and customers satisfaction. What made me stand out in customer Support, is my ability to empathize with customers, I always put myself in their shoes,so that emotional intelligence do help me resolve issues more faster and retain customers longer, and this strategy helps turn first time customers into royal brand advocates. Beyond that I am skilled in Appointment setting, Email marketing, Telemarketing, Customer Service, Sales , Email/Calendar management, Customer Relationship Management (CRM) , Automation, Airbnb management, motion Design , am also good in tools like Hubspot, Salesforce, Monday.com , Click up , Trello , Apollo.io Lemlist, Blender, CapCut,Canva, Omnisend, and a lot more. Am fluent in English and am a fast learner, I also pride myself in adapting quickly in new environment and working in sync with any team to drive company’s growth, if you are looking for someone who build customers relationships, bring energy and creativity to the team then kindly hire me.
Here is a Link to my portfolio = Website not available. Sign in: https://www.twine.net/signup

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Language

English
Fluent

Work Experience

Graphic Designer at AJ's Club
January 1, 2023 - January 1, 2025
Designed and implemented creative brand visuals across social media and print. Produced over 100+ eye-catching marketing assets, boosting engagement by 35%. Collaborated with marketing and event teams to deliver visual consistency.
Customer Support Specialist at Digital Witch
January 1, 2021 - January 1, 2023
Delivered real-time support via chat and email to over 200+ international clients. Managed ticket resolution using tools like Intercom and Monday.com. Reduced customer churn by 20% through proactive communication.
Lead Generation Specialist at PromiseLand Real Estate
January 1, 2019 - January 1, 2021
Generated over 5,000 qualified leads via LinkedIn, email scraping, and CRM outreach. Implemented automated workflows using Apollo.io and Salesforce. Played key role in doubling the company’s monthly inbound leads.
Graphic Designer at Ditto Group
January 1, 2023 - January 1, 2025
Designed high-impact marketing visuals for digital and print campaigns, supporting brand consistency and audience engagement. Produced 100+ creative assets for promotions, events, and social media, increasing engagement by 35%. Partnered with marketing and events teams to maintain strong brand identity across multiple platforms. Improved design workflow and delivery speed by 25% through better organization and production structure.
Customer Support Specialist at Yodel (Remote)
January 1, 2021 - January 1, 2023
Supported 200+ customers daily via live chat and email while maintaining a 95% customer satisfaction rating. Managed customer requests through Intercom and Monday.com, ensuring accurate documentation and fast resolution. Reduced customer churn by 20% through proactive communication, empathy, and follow-up support. Maintained an average resolution time of 10 minutes while meeting quality and performance metrics.
Lead Generation Specialist / Digital Marketing Marketer at Promiseland Real Estate
January 1, 2019 - January 1, 2021
Generated 2,000+ qualified leads through LinkedIn outreach, targeted prospecting, and email-based lead sourcing. Built and automated lead pipelines using Apollo.io and Salesforce, improving follow-up speed and conversion consistency. Contributed to 100% growth in monthly inbound leads through structured prospecting and marketing support strategies. Increased outreach reply rates by 40% through segmentation, personalization, and multi-step email sequences. Supported digital marketing activities by assisting with promotional content and improving prospect engagement. Helped execute email nurturing campaigns that improved response rates and increased lead-to-client opportunities.

Education

B.Sc. in Mathematics & Computer Science at Open University Abuja
January 1, 2014 - January 1, 2018
BSc Mathematics & Computer Science at National Open University of Nigeria
January 11, 2030 - January 1, 2018

Qualifications

DEMAND IT SUPPORT SKILLS
May 9, 2024 - September 10, 2024
training on different kind of skills like Customer Support , Customer Servce , Lead Generation , Email Management , Airbnb management , Email Marketing , Telemarketing , CRM / Project Management tools and alot

Industry Experience

Real Estate & Construction, Media & Entertainment, Professional Services, Software & Internet