Available to hire
With 15 years of experience in IT support, Cloud Infrastructure, and DevOps, I’ve consistently delivered results, from ensuring teams meet their SLA to scaling infrastructure and constantly learning new technologies to stay ahead of the curve. I bring hands-on expertise with AWS & Azure, DevOps practices, and a genuine enthusiasm for solving complex challenges.
Having just completed a successful contract with Burendo, I’m now seeking new contract opportunities where I can apply my skills in automation, cloud optimization, and infrastructure scaling. What drives me is the constant evolution of technology—whether I’m diving into the latest cloud services during work hours or experimenting with automation and AI projects in my spare time, I’m always learning something new. It’s this curiosity that keeps me passionate about what I do.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Language
English
Fluent
Javanese
Intermediate
Work Experience
Contract Consultant at Burendo
July 1, 2025 - July 29, 2025Transformed SLA compliance from 83% to 100% in just 2 weeks while building an entire L2 support team from scratch. Developed a predictive monitoring system that automatically prevents 90% of incidents. Successfully established their complete L2 support team from the ground up, implementing all operational standards they continue to use. Reduced incident response time by 65% through automated alerting and self-healing scripts. Saved 20 hours weekly by automating repetitive tasks with Python and PowerShell. Mentored 8 junior engineers, improving team productivity by 40%. Implemented zero-downtime deployment strategies across 15 critical services.
Technical Operations Engineer at ENSEK
February 1, 2025 - July 29, 2025Led AWS migration scaling from 200K to 6 million users seamlessly. Set up Multi-AZ Aurora clusters and Kinesis Analytics for 10M+ daily events. Cut cloud costs by £150K monthly using Reserved Instances and Spot Fleet - scaling 30x while saving money. Achieved 99.99% uptime across all production systems during massive scaling. Reduced database query times from 8 seconds to under 300ms. Built disaster recovery solution cutting RTO from 4 hours to 15 minutes. Implemented CI/CD pipelines reducing deployment time by 85%. Saved additional £80K through right-sizing and resource optimization.
Technical Operations Engineer at TheDataShed
October 1, 2022 - July 29, 2025Transformed 50+ sluggish SQL Server databases with 75% faster queries using columnstore indexes, partitioning, and Always On Availability Groups. Prevented $2M in potential SLA penalties through these optimizations. Reduced storage costs by 60% through intelligent data archiving strategies. Automated 30+ manual processes, freeing up 15 hours per week. Achieved zero data loss across 3 major migrations involving 50TB+ of data. Improved backup/restore times by 70% with optimized procedures.
SQL/Application Developer at Communisis
April 1, 2020 - July 29, 2025Rebuilt reporting system cutting wait times from 6 hours to 45 minutes processing 5M+ records daily with parallel SSIS packages and Azure Data Factory. Created 40+ Power BI dashboards used daily by C-suite executives. Reduced ETL failures by 95% through robust error handling. Built predictive analytics models improving forecast accuracy by 35%. Saved £200K annually by replacing third-party reporting tools.
Database Administrator at MotorMile Finance
October 1, 2017 - July 29, 2025Automated ETL processes and optimized 200+ stored procedures supporting 500+ call center agents. Cut system response times by 80%, saving £500K annually. Increased customer satisfaction scores by 25% through faster response times. Built automated monitoring catching 90% of issues before users noticed. Reduced database-related tickets by 70% through proactive optimization.
Junior Database Administrator at Claritas Solutions
February 1, 2016 - July 29, 2025Achieved 99.9% uptime for mission-critical databases through solid backup strategies and proactive maintenance. Set up monitoring that caught issues before anyone noticed. Reduced recovery time from 2 hours to 20 minutes with improved backup strategies. Documented 50+ procedures improving team knowledge sharing by 80%.
Audio Installation Technician at Local Car Audio Shop
January 1, 2014 - July 29, 2025Installed car stereos, learned troubleshooting, working with electrical systems, and explaining tech to customers in plain English. Completed 1000+ installations with zero comebacks for quality issues. Became go-to person for complex custom installations by age 17. Trained 5 new technicians in proper installation techniques.
Contract Consultant at Burendo
July 1, 2025 - July 29, 2025Transformed SLA compliance from 83% to 100% in just 2 weeks while building an entire L2 support team from scratch. Developed a predictive monitoring system that automatically prevents 90% of incidents. Established the complete L2 support team, implemented operational standards, reduced incident response time by 65% through automation, saved 20 hours weekly via scripting, mentored junior engineers improving productivity by 40%, and implemented zero-downtime deployment strategies across 15 critical services.
Technical Operations Engineer at ENSEK
February 1, 2025 - July 29, 2025Led AWS migration scaling from 200K to 6 million users seamlessly, using Multi-AZ Aurora clusters and Kinesis Analytics for high-volume events processing. Cut cloud costs by £150K monthly using Reserved Instances and Spot Fleet. Achieved 99.99% uptime, reduced database query times drastically, built disaster recovery solutions cutting RTO significantly, implemented CI/CD pipelines reducing deployment time by 85%, and saved an additional £80K through resource optimization.
Technical Operations Engineer at TheDataShed
October 1, 2022 - July 29, 2025Boosted database query performance by 75% across 50+ SQL Server instances using columnstore indexes, partitioning, and Always On Availability Groups. Prevented $2M in potential SLA penalties, reduced storage costs by 60%, automated over 30 manual processes, achieved zero data loss on large migrations, and improved backup and restore times by 70%.
SQL/Application Developer at Communisis
April 1, 2020 - July 29, 2025Reduced report generation time by 87%, enabling real-time analytics that drove £3M revenue increase. Rebuilt reporting systems using parallel SSIS packages and Azure Data Factory, created over 40 Power BI dashboards, reduced ETL failures by 95%, built predictive analytics models improving forecast accuracy by 35%, and saved £200K annually by replacing third-party reporting tools.
Database Administrator at MotorMile Finance
October 1, 2017 - July 29, 2025Improved system response time by 80% for 500+ call center agents through automation. Automated ETL processes, optimized stored procedures, increased customer satisfaction by 25%, built automated monitoring systems catching most issues early, and reduced database tickets by 70%.
Junior Database Administrator at Claritas Solutions
February 1, 2016 - July 29, 2025Maintained 99.9% uptime for mission-critical databases through solid backup strategies and proactive maintenance. Set up monitoring systems that caught issues early, reduced recovery time from 2 hours to 20 minutes, documented procedures improving team knowledge sharing, and earned SQL Server certification within 6 months.
Audio Installation Technician at Local Car Audio Shop
January 1, 2014 - July 29, 2025Started at 15 installing car stereos and learned troubleshooting, electrical systems, and customer service. Completed over 1000 installations with zero comebacks, became a lead for complex custom installations, and trained new technicians.
Contract Consultant at Burendo
July 1, 2025 - July 29, 2025Transformed SLA compliance from 83% to 100% in two weeks and built a complete L2 support team from scratch implementing operational standards. Developed a predictive monitoring system preventing 90% of incidents and reduced incident response time by 65% using automated alerting and self-healing scripts. Automated repetitive tasks saving 20 hours weekly. Mentored 8 junior engineers improving productivity by 40% and implemented zero-downtime deployment for 15 critical services.
Technical Operations Engineer at ENSEK
February 1, 2025 - July 29, 2025Led AWS migration scaling user base from 200K to 6 million while reducing monthly cloud costs by £150K through optimization strategies. Achieved 99.99% uptime during major scaling efforts, reduced database query times from 8 seconds to under 300ms, and built a disaster recovery solution reducing RTO from 4 hours to 15 minutes. Implemented CI/CD pipelines reducing deployment time by 85% and saved an additional £80K through resource optimization.
Technical Operations Engineer at TheDataShed
October 1, 2022 - July 29, 2025Boosted query performance by 75% across 50+ SQL Server instances, preventing $2M in SLA penalties. Reduced storage costs by 60% via data archiving, automated 30+ manual processes saving 15 hours weekly, achieved zero data loss across major migrations involving 50TB+ data, and improved backup/restore times by 70% with optimized processes.
SQL/Application Developer at Communisis
April 1, 2020 - July 29, 2025Reduced report generation time by 87% enabling real-time analytics which increased revenue by £3M. Processed 5M+ records daily using parallel SSIS packages and Azure Data Factory. Created over 40 Power BI dashboards for C-suite executives, reduced ETL failures by 95%, built predictive analytics models improving forecast accuracy by 35%, and saved £200K annually by replacing third-party reporting tools.
Database Administrator at MotorMile Finance
October 1, 2017 - July 29, 2025Improved system response time by 80% for 500+ call center agents saving £500K annually through automation. Automated ETL processes and optimized stored procedures, increased customer satisfaction by 25%, developed automated monitoring to catch 90% issues before user impact, and reduced database-related tickets by 70% with proactive tuning.
Junior Database Administrator at Claritas Solutions
February 1, 2016 - July 29, 2025Maintained 99.9% uptime for mission-critical databases and established proactive monitoring which caught issues early. Reduced recovery time from 2 hours to 20 minutes, documented 50+ procedures enhancing team knowledge sharing, and earned SQL Server certification within six months.
Windows Server Support Technician at CarAudioPoint
January 1, 2014 - July 29, 2025Supported over 200 users across multiple sites with Windows Server 2008/2012 environments. Managed Active Directory, resolved 95% helpdesk tickets within SLA, automated user provisioning saving 10 hours weekly, achieved MCSA certification while working full-time, and documented 30+ common issues creating the team’s first knowledge base.
Contract Consultant at Burendo
July 1, 2025 - July 29, 2025Transformed SLA compliance from 83% to 100% in just 2 weeks while building an entire L2 support team from scratch. Developed a predictive monitoring system that automatically prevents 90% of incidents. Successfully established their complete L2 support team from the ground up, implementing all the operational standards they continue to use. Reduced incident response time by 65% through automated alerting and self-healing scripts. Saved 20 hours weekly by automating repetitive tasks with Python and PowerShell. Mentored 8 junior engineers, improving team productivity by 40%. Implemented zero-downtime deployment strategies across 15 critical services.
Technical Operations Engineer at ENSEK
February 1, 2025 - July 29, 2025Led AWS migration scaling from 200K to 6 million users seamlessly. Set up Multi-AZ Aurora clusters and Kinesis Analytics for 10M+ daily events. Cut cloud costs by £150K monthly using Reserved Instances and Spot Fleet - scaling 30x while saving money. Achieved 99.99% uptime across all production systems during massive scaling. Reduced database query times from 8 seconds to under 300ms. Built disaster recovery solution cutting RTO from 4 hours to 15 minutes. Implemented CI/CD pipelines reducing deployment time by 85%. Saved additional £80K through right-sizing and resource optimization.
Technical Operations Engineer at TheDataShed
October 1, 2022 - July 29, 2025Boosted database query performance by 75% across 50+ SQL Server instances, preventing $2M in potential SLA penalties. Transformed 50+ sluggish SQL Server databases using columnstore indexes, partitioning, and Always On Availability Groups. Reduced storage costs by 60% through intelligent data archiving strategies. Automated 30+ manual processes, freeing up 15 hours per week. Achieved zero data loss across 3 major migrations involving 50TB+ of data. Improved backup/restore times by 70% with optimized procedures.
SQL/Application Developer at Communisis
April 1, 2020 - July 29, 2025Reduced report generation time by 87% (6 hours to 45 minutes), enabling real-time analytics that drove £3M revenue increase. Rebuilt reporting system processing 5M+ records daily using SSIS packages and Azure Data Factory. Created 40+ Power BI dashboards used by C-suite executives daily. Reduced ETL failures by 95% with robust error handling. Built predictive analytics models improving forecast accuracy by 35%. Saved £200K annually by replacing third-party reporting tools.
Database Administrator at MotorMile Finance
October 1, 2017 - July 29, 2025Improved system response time by 80% for 500+ call center agents, saving £500K annually through automation. Automated ETL processes and optimized 200+ stored procedures. Increased customer satisfaction scores by 25% through faster response times. Built automated monitoring catching 90% of issues before users noticed. Reduced database-related tickets by 70% through proactive optimization.
Junior Database Administrator at Claritas Solutions
February 1, 2016 - July 29, 2025Maintained 99.9% uptime for mission-critical databases while establishing proactive monitoring systems as a junior DBA. Reduced recovery time from 2 hours to 20 minutes with improved backup strategies. Documented 50+ procedures, improving team knowledge sharing by 80%. Earned SQL Server certification within first 6 months.
Audio Installation Technician at Local Car Audio Shop
January 1, 2014 - July 29, 2025Started at 15 installing car stereos. Learned troubleshooting, working with electrical systems, and explaining tech to customers in plain English. Completed 1000+ installations with zero comebacks for quality issues. Became go-to person for complex custom installations by age 17. Trained 5 new technicians in proper installation techniques.
Education
Qualifications
AWS Certified Solutions Architect - Associate
March 1, 2023 - March 1, 2026Microsoft Azure Administrator Associate
January 1, 2023 - January 1, 2025HashiCorp Certified: Terraform Associate
June 1, 2023 - June 1, 2025Microsoft Certified: SQL Server Database Administrator
August 1, 2014 - August 1, 2014AWS Certified Solutions Architect - Associate
March 1, 2023 - March 1, 2026Microsoft Azure Administrator Associate
January 1, 2023 - January 1, 2025HashiCorp Certified: Terraform Associate
June 1, 2023 - June 1, 2025Microsoft Certified: SQL Server Database Administrator
August 1, 2014 - August 1, 2014AWS Certified Solutions Architect - Associate
March 1, 2023 - March 1, 2026Microsoft Azure Administrator Associate
January 1, 2023 - January 1, 2025HashiCorp Certified: Terraform Associate
June 1, 2023 - June 1, 2025Microsoft Certified: SQL Server Database Administrator
August 1, 2014 - August 1, 2014AWS Certified Solutions Architect - Associate
March 1, 2023 - March 1, 2026Microsoft Azure Administrator Associate
January 1, 2023 - January 1, 2025HashiCorp Certified: Terraform Associate
June 1, 2023 - June 1, 2025Microsoft Certified: SQL Server Database Administrator
August 1, 2014 - August 1, 2014Industry Experience
Software & Internet, Financial Services, Government, Professional Services, Telecommunications
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
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