Thomas McLendon Baker

Worked as a sales representative facilitating customer engagement and driving sales in-store, leveraging product knowledge and customer service skills to enhance the shopping experience.

Managed product information by adding, updating, and maintaining detailed descriptions, specifications, images, and videos. Ensured accurate pricing and real-time inventory updates online. Optimized product categorization and search functionality to aid B2B customers in locating specific fasteners and tools. Handled online promotions, discounts, and special offers targeting trade customers. Oversaw online payment gateways to ensure secure and smooth transactions. Responded to customer queries from multiple digital channels and resolved issues related to orders, website functionality, and product discrepancies. Assisted trade customers in account management including pricing, order history, and reordering. Conducted regular website checks for smooth operation, reported technical issues, and implemented SEO best practices to improve product visibility. Tracked key eCommerce metrics, generated reports for management, and stayed informed on industry trends and competitor activities. Implem