Podcast Producer at Sweet Chain Live

Identifying compelling topics, researching content, and securing high-profile guests, ensuring a rich and relevant experience for "Sweet Chain Live" listeners. Manage all technical aspects of live recordings, from sound mixing and troubleshooting to ensuring seamless audio quality for both hosts and remote guests. Handle essential audio refinement, adding professional touches like intros, outros, and optimizing episodes for distribution across all major podcast platforms. Oversee the successful release of episodes and actively create promotional content, employing strategies to expand the "Sweet Chain Live" audience and boost engagement. Swiftly addressing any technical glitches during live broadcasts to maintain a smooth, high-quality listener experience.

Ecommerce Administrator at Blacks Fasteners Ltd

Adding, updating, and maintaining product information on the website, including detailed descriptions, specifications, images, and videos. Ensuring accurate pricing and real-time inventory levels are reflected online. Optimizing product categorization, filtering, and search functionality to help B2B customers easily find the specific fasteners and tools they need. Implementing and managing online promotions, discounts, and special offers relevant to trade customers. Overseeing online payment gateways and ensuring secure and smooth transactions. Responding to customer queries received via email, chat, or online forms regarding products, orders, delivery, and account information. Troubleshooting and resolving customer issues related to online orders, website functionality, or product discrepancies. Assisting B2B customers with setting up and managing their online accounts, including custom pricing, order history, and reordering. Performing regular checks to ensure the website is function

Digital Content Assistant at Smiths City Ltd

Contributed to the strategic direction of the national retailer's website, focusing on UX and customer journey. Liaised extensively with brand managers to ensure digital content aligned with current design and brand-specific trends. Managed weekly EDM campaigns, reaching over 125,000 subscribers and driving engagement. Provided essential assets for category pages to enhance brand recognition and online visual merchandising. Expanded the company's digital presence across Facebook, Instagram, and Google through content curation and campaigns. Resolved customer enquiries via digital channels, ensuring a positive online brand experience. Optimized visual assets (e.g., banners, social media graphics, product imagery) using design software. Managed and organised digital asset libraries, ensuring all images, videos, and other content were easily accessible and properly tagged. Utilised Content Management Systems (CMS) beyond just syndication, for regular website updates and content scheduling

Sales Representative at Smiths City Ltd

Podcast Producer at Sweet Chain Live

Produced the Sweet Chain Live podcast by identifying compelling topics, researching content, and securing high-profile guests to deliver rich listener experiences. Managed all technical aspects including sound mixing and troubleshooting to ensure seamless audio quality for hosts and remote guests. Refined audio with professional touches like intros and outros, optimized episodes for distribution, and actively created promotional content to grow audience engagement. Swiftly addressed technical glitches during live broadcasts to maintain smooth, high-quality events.

eCommerce Administrator at Blacks Fasteners Ltd

Managed product information by adding, updating, and maintaining detailed descriptions, specifications, images, and videos. Ensured accurate pricing and real-time inventory updates online. Optimized product categorization and search functionality to aid B2B customers in locating specific fasteners and tools. Handled online promotions, discounts, and special offers targeting trade customers. Oversaw online payment gateways to ensure secure and smooth transactions. Responded to customer queries from multiple digital channels and resolved issues related to orders, website functionality, and product discrepancies. Assisted trade customers in account management including pricing, order history, and reordering. Conducted regular website checks for smooth operation, reported technical issues, and implemented SEO best practices to improve product visibility. Tracked key eCommerce metrics, generated reports for management, and stayed informed on industry trends and competitor activities. Implem

Digital Content Assistant at Smiths City Ltd

Contributed to the strategic direction of the national retailer’s website focusing on UX and customer journey. Coordinated extensively with brand managers to ensure digital content was aligned with design and brand trends. Managed weekly EDM campaigns reaching over 125,000 subscribers to drive engagement. Provided assets for category pages enhancing brand recognition and online merchandising. Expanded the company’s digital presence across Facebook, Instagram, and Google by curating content and campaigns. Resolved customer enquiries via digital channels delivering a positive brand experience. Optimized visual assets including banners and social media graphics using design software. Managed and organized digital asset libraries ensuring easy accessibility and proper tagging. Utilized CMS extensively for regular website updates and content scheduling. Performed routine website audits to identify broken links, outdated content, and consistency errors. Monitored website analytics to tra