Available to hire
Results-driven professional with over 7 years of experience spanning retail leadership and digital content management. Proven track record of improving performance, enhancing operational efficiency, and delivering high-quality e-commerce content, using a commercial mindset alongside strong technical ability.
Skilled in image editing, website/content management, and usability-focused improvements with attention to detail. Experienced in leading teams, managing stock and compliance, and collaborating to ensure accurate product representation that supports growth and improves the user experience.
Experience Level
Work Experience
Image and Website Editor at Design911 Ltd.
January 1, 2026 - May 1, 2026Team Manager at John Lewis & Partners
August 1, 2025 - January 1, 2026Led daily operations in a high-volume retail environment with weekly turnover of £1.3 million. Managed and developed a large team, driving performance and delivering exceptional customer service. Analysed sales trends to optimise stock availability and layout, implementing business initiatives to support store KPIs. Ensured compliance with operational standards including cash management, stock control, health and safety, and HFSS regulations. Resolved escalated customer service issues promptly to maintain high satisfaction levels.
Operations and Customer Experience Manager at Currys
April 1, 2024 - August 1, 2025Played a key role in transforming store operational success to rank 3rd nationally. Managed stock accuracy and resolved discrepancies to maintain optimal inventory levels. Conducted staff performance reviews and training to drive engagement and compliance. Oversaw banking operations including weekly cash audits and financial reporting with adherence to compliance requirements. Coordinated promotional activities to drive sales while ensuring alignment with company policies.
Sales Manager at Currys
January 1, 2022 - April 1, 2024Acted as general manager during management turnover and periods of absence, maintaining smooth store operations and service standards. Led a team of 25+ sales advisers to enhance sales performance and drive revenue growth. Developed and implemented sales strategies aligned with company objectives and adjusted targets using sales data and performance analysis. Planned and executed promotional events while managing stock levels efficiently.
Sales Advisor at Currys
April 1, 2020 - January 1, 2022In-Store Service Technician at Carphone Warehouse
January 1, 2020 - April 1, 2020Customer Consultant at Carphone Warehouse
November 1, 2018 - January 1, 2020Education
A-Levels at Billericay School
January 1, 2018 - July 27, 2026GCSEs at Billericay School
January 1, 2016 - July 27, 2026Qualifications
First Aid
January 11, 2030 - July 27, 2026Full manual UK driving license
January 11, 2030 - July 27, 2026Industry Experience
Retail
Experience Level
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