Available to hire
My strengths are languages—specifically Spanish, English, and Bulgarian—graphic design as well (I run my own local business), and several years of work experience in the HR, B2B, and Customer Support sectors. I also have solid experience in everything related to back-office administration, performance management, reporting, and presentations.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Bulgarian
Fluent
Spanish; Castilian
Fluent
English
Fluent
German
Beginner
Work Experience
Talent, Career and Performance Management Specialist at Atos
January 1, 2023 - PresentTalent, career and performance management responsibilities within the HR domain, supporting talent development and performance initiatives for the Sofia team.
Business Customer Representative at Ingram Micro GBS Sofia
October 1, 2021 - October 14, 2025Handled customer inquiries in a telecommunications environment, contributing to customer satisfaction and supporting related processes.
Spanish Customer Support (FOREX) at Mass Media Sofia
September 1, 2020 - October 14, 2025Provided Spanish-language customer support for FOREX-related services in a media/telecom context.
Customer Support / Recruitment at Telus International Europe
June 1, 2020 - October 14, 2025Customer support and recruitment activities for a telecommunications-focused team in Bulgaria.
Manager’s Assistant at Restaurant (Peshtera/Pleven area)
September 1, 2017 - October 14, 2025Assisted management with daily operations in a tourism-focused restaurant, supporting scheduling, inventory and guest services.
Talent, Career and Performance Management Specialist at Atos Sofia
April 30, 2025 - October 14, 2025Designs and implements talent, career and performance management processes; collaborates with HR teams; supports performance reviews; manages data and reporting; worked in a company with more than 300 employees.
Business Customer Representative at Ingram Micro GBS Sofia
October 31, 2021 - October 14, 2025Handles B2B customer inquiries, order processing and issue resolution; supports telecom sector; contributes to customer satisfaction in a large multinational environment.
Customer Support at Mas Media Sofia
September 30, 2020 - October 14, 2025Provided customer support for FOREX clients via telephone and email; assisted with Spanish clients; resolved inquiries and ensured smooth communication.
Customer Support / Recruitment at TELUS International Europe
June 30, 2020 - October 14, 2025Customer support and recruitment for telecoms; conducted interviews and validations; involved data storage and analytics via internal systems.
Manager’s Assistant at Peshtera Restaurant, Pleven
September 30, 2017 - October 14, 2025Assistant to the manager in a hospitality/tourism-focused restaurant; supported daily operations and customer service.
Education
Bachelor's degree at St. Cyril and St. Methodius University Veliko Turnovo
October 1, 2016 - June 30, 2020Bachelor's degree in Public Relations and Marketing at St. Cyril and St. Methodius University Veliko Turnovo, Bulgaria
October 1, 2016 - June 1, 2020Secondary School Diploma in Humanities and Social Activities at Instituto Leonardo da Vinci, Spain
September 1, 2008 - June 1, 2014Qualifications
Spanish language certificate C1
January 11, 2030 - October 14, 2025German language certificate A2
January 11, 2030 - October 14, 2025Spanish language certificate (C1)
January 11, 2030 - October 14, 2025German language certificate (A2)
January 11, 2030 - October 14, 2025Industry Experience
Education, Professional Services, Media & Entertainment, Other
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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