Service Manager at The Rec Room Granville

Successfully contributed to the pre-opening, grand opening, and ongoing operations. Oversaw daily operations, managed staff schedules, controlled inventory, and maintained high standards of cleanliness and sanitation. Executed job fairs, recruited, hired, trained, and motivated staff, provided coaching and feedback, and conducted performance evaluations. Enhanced guest satisfaction, resolved complaints, and implemented strategies for a positive atmosphere. Analysed sales data, managed costs, and controlled expenses to meet budgetary targets. Managed and organised groups and events for small and major companies including birthday parties, corporate and social events. Coordinated themed entertainment nights and musical performances. Led weekly entertainment meetings and coordinated on-site changes adhering to corporate standards.

Marketing Freelance at Chris James

Conceptualised and developed posts for social media, websites, and marketing materials. Managed Shopify product copy editing. Photographed, edited, and retouched product images to enhance visual appeal for marketing purposes. Conducted photo research for online product listings.

Duty Manager at Embassy Theatre

Provided café food and beverage service. Managed basic projector and sound duties including DCP downloading. Assessed and tracked reports to evaluate the target market for making product and seasonal stock decisions. Managed inventory, staff scheduling, and shift handovers ensuring smooth theatre operations. Handled cash transactions and managed staff cash handling efficiently and accurately. Streamlined administrative tasks for optimal workflow. Coordinated various events from private hires to awards and fashion shows. Generated weekly performance reports to support informed decision-making. Developed and implemented cinema-friendly menu for the bar and café. Initiated staff outings and events to boost morale and team spirit.

Travel Expert at Flight Centre

Provided personalized travel advice, designed end-to-end itineraries, and managed bookings, ticketing, changes, cancellations, and payments. Maintained up-to-date product knowledge through ongoing training and certifications; consistently met sales targets through proactive client follow-up; gained strong skills in GDS systems, itinerary design, and fare construction.