Tanisha Raman

Provided personalized travel advice, designed end-to-end itineraries, and managed bookings, ticketing, changes, cancellations, and payments. Maintained up-to-date product knowledge through ongoing training and certifications; consistently met sales targets through proactive client follow-up; gained strong skills in GDS systems, itinerary design, and fare construction.

Supported digital communications strategy, social media content creation and outreach campaigns for remote volunteer role.

Successfully contributed to the pre-opening, grand opening, and ongoing operations. Oversaw daily operations, managed staff schedules, controlled inventory, and maintained high standards of cleanliness and sanitation. Executed job fairs, recruited, hired, trained, and motivated staff, provided coaching and feedback, and conducted performance evaluations. Enhanced guest satisfaction, resolved complaints, and implemented strategies for a positive atmosphere. Analysed sales data, managed costs, and controlled expenses to meet budgetary targets. Managed and organised groups and events for small and major companies including birthday parties, corporate and social events. Coordinated themed entertainment nights and musical performances. Led weekly entertainment meetings and coordinated on-site changes adhering to corporate standards.