Available to hire
About Marcus
Marcus Green Sr is a sound-first creator bridging the gap between voice and score. Specializing in deep, confident, and trustworthy vocal performance paired with immersive musical compositions. Marcus prioritizes clarity, mood, and emotional impact.
Operating from a professional, home-based studio. Marcus delivers broadcast-ready audio for commercial voice-overs and original film scores. By combining a warm vocal presence with technical mastery of the digital workflow, Marcus delivers high-impact performance that demands attention and drives the narrative forward.
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Work Experience
Lead Dispatch Agent at State Service Medical
July 1, 2017 - May 1, 2021Managed inbound and outbound calls to efficiently process requests for Delivery, Pick up, Maintenance, and Service Calls of Durable Medical Equipment (DME). Diagnosed and resolved DME-related issues promptly, ensuring high customer satisfaction. Coordinated pick up and delivery orders, optimizing logistics efficiency. Spearheaded communication with drivers, ensuring smooth coordination and timely execution of daily routes. Maintained KPI metrics, ensuring team adherence to service level agreements. Enhanced order processing accuracy, minimizing errors and improving service quality. Led driver route scheduling, ensuring efficient delivery of DME. Notified drivers and clients to facilitate timely deliveries. Managed a small team, providing training and supervision. Handled 100+ daily inbound and outbound calls, ensuring operational efficiency.
Remote Billing Analyst at State Service Medical
May 1, 2021 - June 1, 2024Analyzed billing data and processed invoices accurately and efficiently. Ensured compliance with billing policies, procedures, and regulatory requirements. Conducted account reconciliations, promptly resolving discrepancies. Collaborated with cross-functional teams to address billing issues and improve processes. Prepared detailed reports for management. Used billing software to streamline operations and improve accuracy. Handled confidential information securely.
Disruption Management (AZA 10) at Amazon
June 1, 2024 - PresentManaged remote customer support operations, ensuring seamless service delivery for diverse client teams. Built and maintained strong relationships with drivers and dispatch to foster client loyalty. Facilitated precise and efficient appointment setting, optimizing scheduling processes. Provided detailed and accurate information regarding shipper accounts, improving overall service quality. Demonstrated versatility and adaptability through active contribution to multiple projects.
Interim Process Assistant (SAT9) at Amazon
November 1, 2025 - December 1, 2025Managed inbound calls to efficiently process requests for Delivery/Pick up, Maintenance, and Service Calls of Durable Medical Equipment (DME). Ensured accurate and timely processing of requests and coordination with relevant teams.
Education
Diploma at Leonardtown High School
August 1, 1994 - June 1, 1998Electronics at US Army
September 1, 2002 - December 1, 2004Project Management at Amazon Career Choice
August 1, 2025 - January 13, 2026Qualifications
Six Sigma White Belt
January 11, 2030 - January 13, 202635F (Special Electronics Devices)
January 11, 2030 - January 13, 2026Google Certificate in Project Management
January 11, 2030 - January 13, 2026Google Certificate in Initiating a Project
January 11, 2030 - January 13, 2026Industry Experience
Healthcare, Transportation & Logistics, Professional Services, Manufacturing, Other
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Hire a Project Manager
We have the best project manager experts on Twine. Hire a project manager in Phoenix today.