Available to hire
I am a reliable and customer-focused professional with extensive experience in customer support and call center operations. My multilingual skills and adaptability allow me to thrive in fast-paced environments that require strict compliance with regulations and procedures. I enjoy helping clients navigate their inquiries and ensuring they receive the best possible service.
Language
Maltese
Fluent
English
Fluent
Italian
Fluent
Work Experience
Customer Support Specialist at Kerber Security – Transport Malta
January 1, 2024 - PresentProvided frontline customer support related to Transport Malta services, handled inquiries via phone and email, maintained accurate records, and ensured compliance with procedures.
Customer Care Agent at Centrecom
October 2, 2023 - October 2, 2024Managed inbound and outbound calls and resolved customer issues efficiently while meeting performance targets.
Live Studio Casino Game Presenter at Stakelogic Live Ltd.
October 2, 2023 - October 2, 2024Presented live casino games in a professional studio environment, maintaining focus and professionalism during broadcasts.
Fisheries Observer at Oceanis SRL
May 21, 2022 - July 9, 2022Assigned to fishing vessels to observe bluefin tuna catching, ensuring compliance with regulations and preparing accurate reports.
Labourer at O&M Ltd.
August 20, 2019 - May 15, 2022Conducted general construction and finishing works while adhering to safety and health standards.
Education
Cambridge International Diploma in Presentation Authoring at De La Salle College
January 11, 2030 - February 5, 2026Secondary Education Certificate at De La Salle College (Edexcel)
January 11, 2030 - February 5, 2026Diploma & Extended Diploma in Sports at MCAST
January 11, 2030 - February 5, 2026Port Worker Course at MCAST
January 11, 2030 - February 5, 2026Qualifications
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