Available to hire
I am a dedicated and results-oriented Data Analyst with 4.5 years of combined experience in Database Administration, Data Analysis, and IT Operations. I am skilled in SQL, Python, Excel, Tableau, Power BI, and ERP/FMS systems, with experience in extracting insights, optimizing workflows, improving SLAs, and managing technical operations across 1100+ branches.\n\nI am looking to leverage my strong analytical and problem-solving skills in a data-driven environment.
Experience Level
Work Experience
Data Analyst Intern at Unified Mentor
January 1, 2025 - March 1, 2025Performed EDA on HR and Supermart datasets to identify key trends in attrition and sales performance. Built interactive dashboards in Power BI highlighting KPIs on revenue and customer behavior.
Data Analyst Intern at Learnbay Private Limited
July 1, 2024 - December 1, 2024Worked on data cleaning, modeling, and reporting using SQL, Python, Tableau, Power BI, and Excel. Created complex SQL queries using joins, CTEs, temp tables for operational reporting. Built automated dashboards supporting daily, weekly, and monthly insights.
Work Controller Trainee at Bharat IT Services Pvt Ltd
May 1, 2019 - October 1, 2019Supported monitoring of service requests across 1100+ bank branches using ERP and FMS tools. Assisted in SLA tracking, engineer coordination, and preparation of Excel-based reports.
Work Controller at Bharat IT Services Pvt Ltd
October 1, 2019 - January 1, 2022Managed 150+ weekly ATM/IT service issues with 95% SLA compliance across SBI and KVB branches. Coordinated with 40+ field engineers, tracked inventory, and reduced hardware downtime by 20%. Prepared MIS reports, escalation summaries, and PM schedules improving resolution efficiency by 15%.
Store Executive (Technical Support) at Bharat IT Services Pvt Ltd
January 1, 2020 - January 1, 2021Managed IT hardware and ATM spare inventory for multiple districts through ERP & Excel. Reduced stock mismatch by 25% via regular audits and improved documentation processes.
Executive Helpdesk at Inspirisys Solutions Ltd
November 1, 2018 - May 1, 2019Handled peripheral hardware complaints using FMS tools, optimized engineer workflows. Reduced incident resolution delays through improved complaint tracking dashboards.
Database Administrator at Isoft Solutionz
May 1, 2017 - October 1, 2018Managed ERP databases for enterprise clients (PepsiCo, Coca n Cola) ensuring 99% uptime. Improved reporting efficiency by 30% using Excel automation and reduced recurring issues by 15%.
Education
Bachelor of Engineering (ECE) at P.S.R. Rengasamy College of Engineering for Women
January 1, 2012 - January 1, 2016Qualifications
IBM – Foundation of Data Science
January 11, 2030 - December 6, 2025Learnbay – Data Analyst Program
January 11, 2030 - December 6, 2025Cambridge University – Business English Certificate (BEC) A2 Level
January 11, 2030 - December 6, 2025Industry Experience
Financial Services, Consumer Goods, Software & Internet, Professional Services, Retail
Experience Level
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