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I am a customer-focused supervisor and business management graduate with 6+ years of experience in high-volume hospitality and retail environments. I excel at managing client relationships, coaching teams, resolving issues under pressure, and driving operational performance. I'm passionate about customer success and account management, including SaaS and remote work. I thrive in fast-moving settings and enjoy cross-functional collaboration to deliver outstanding service and achieve measurable results.…I am a customer-focused supervisor and business management graduate with 6+ years of experience in high-volume hospitality and retail environments. I excel at managing client relationships, coaching teams, resolving issues under pressure, and driving operational performance. I'm passionate about customer success and account management, including SaaS and remote work. I thrive in fast-moving settings and enjoy cross-functional collaboration to deliver outstanding service and achieve measurable results.

Richard Neylan

Project Manager, Graphic Designer, Brand Designer, +2

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I am a customer-focused supervisor and business management graduate with 6+ years of experience in high-volume hospitality and retail environments. I excel at managing client relationships, coaching teams, resolving issues under pressure, and driving operational performance. I'm passionate about customer success and account management, including SaaS and remote work. I thrive in fast-moving settings and enjoy cross-functional collaboration to deliver outstanding service and achieve measurable results.…I am a customer-focused supervisor and business management graduate with 6+ years of experience in high-volume hospitality and retail environments. I excel at managing client relationships, coaching teams, resolving issues under pressure, and driving operational performance. I'm passionate about customer success and account management, including SaaS and remote work. I thrive in fast-moving settings and enjoy cross-functional collaboration to deliver outstanding service and achieve measurable results.

Available to hire

I am a customer-focused supervisor and business management graduate with 6+ years of experience in high-volume hospitality and retail environments. I excel at managing client relationships, coaching teams, resolving issues under pressure, and driving operational performance.

I’m passionate about customer success and account management, including SaaS and remote work. I thrive in fast-moving settings and enjoy cross-functional collaboration to deliver outstanding service and achieve measurable results.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Supervisor at Starbucks

August 1, 2022 - Present

Supervise daily operations in a high-volume environment, acting as the primary escalation point for customer issues and complaints; train, coach and onboard new staff; manage scheduling, stock, inventory, and cash handling; analyse performance metrics to improve efficiency and sales outcomes.

Glass Collector / Bar Staff at The Crown Hotel

January 1, 2020 - Present

Delivered efficient customer service in a fast-paced hospitality setting; built strong rapport with regular customers.

Bar Staff at The Crown Hotel

October 1, 2020 - September 30, 2021

Provided high-quality bar service including cocktails and draught beverages; assisted with inventory and end-of-shift procedures.

Food Runner / Waiter at Hoppi Dorri

August 1, 2019 - January 31, 2020

Supported front-of-house service operations and customer experience.