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I am a senior leader in the Aviation Logistics industry with more than thirty years of management experience delivering results, leading change and driving innovation. I have a strong track record across customer segments, managing complex relationships with multiple stakeholders and aligning teams with strategic objectives across regions from North America to Europe. From Senior Vice President Commercial in the North America region to Regional Commercial Manager UK & Ireland and North-West Europe, I have delivered the appropriate strategies to the markets and customer segments while coaching teams to achieve the business plan. Today I work as a freelance consultant focused on international e-commerce and customs compliance post-Brexit and the CDS HMRC system. I champion technology-enabled change and have led tracking solutions across packages, ULDs and ground equipment, as well as implementing a professional CRM (Salesforce) across IAG Cargo, connecting 1,350 colleagues in Sales, Marketing and Revenue Management to provide a 360-degree view of the customer.…I am a senior leader in the Aviation Logistics industry with more than thirty years of management experience delivering results, leading change and driving innovation. I have a strong track record across customer segments, managing complex relationships with multiple stakeholders and aligning teams with strategic objectives across regions from North America to Europe. From Senior Vice President Commercial in the North America region to Regional Commercial Manager UK & Ireland and North-West Europe, I have delivered the appropriate strategies to the markets and customer segments while coaching teams to achieve the business plan. Today I work as a freelance consultant focused on international e-commerce and customs compliance post-Brexit and the CDS HMRC system. I champion technology-enabled change and have led tracking solutions across packages, ULDs and ground equipment, as well as implementing a professional CRM (Salesforce) across IAG Cargo, connecting 1,350 colleagues in Sales, Marketing and Revenue Management to provide a 360-degree view of the customer.

Warren Tempest

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I am a senior leader in the Aviation Logistics industry with more than thirty years of management experience delivering results, leading change and driving innovation. I have a strong track record across customer segments, managing complex relationships with multiple stakeholders and aligning teams with strategic objectives across regions from North America to Europe. From Senior Vice President Commercial in the North America region to Regional Commercial Manager UK & Ireland and North-West Europe, I have delivered the appropriate strategies to the markets and customer segments while coaching teams to achieve the business plan. Today I work as a freelance consultant focused on international e-commerce and customs compliance post-Brexit and the CDS HMRC system. I champion technology-enabled change and have led tracking solutions across packages, ULDs and ground equipment, as well as implementing a professional CRM (Salesforce) across IAG Cargo, connecting 1,350 colleagues in Sales, Marketing and Revenue Management to provide a 360-degree view of the customer.…I am a senior leader in the Aviation Logistics industry with more than thirty years of management experience delivering results, leading change and driving innovation. I have a strong track record across customer segments, managing complex relationships with multiple stakeholders and aligning teams with strategic objectives across regions from North America to Europe. From Senior Vice President Commercial in the North America region to Regional Commercial Manager UK & Ireland and North-West Europe, I have delivered the appropriate strategies to the markets and customer segments while coaching teams to achieve the business plan. Today I work as a freelance consultant focused on international e-commerce and customs compliance post-Brexit and the CDS HMRC system. I champion technology-enabled change and have led tracking solutions across packages, ULDs and ground equipment, as well as implementing a professional CRM (Salesforce) across IAG Cargo, connecting 1,350 colleagues in Sales, Marketing and Revenue Management to provide a 360-degree view of the customer.

Available to hire

I am a senior leader in the Aviation Logistics industry with more than thirty years of management experience delivering results, leading change and driving innovation. I have a strong track record across customer segments, managing complex relationships with multiple stakeholders and aligning teams with strategic objectives across regions from North America to Europe. From Senior Vice President Commercial in the North America region to Regional Commercial Manager UK & Ireland and North-West Europe, I have delivered the appropriate strategies to the markets and customer segments while coaching teams to achieve the business plan.

Today I work as a freelance consultant focused on international e-commerce and customs compliance post-Brexit and the CDS HMRC system. I champion technology-enabled change and have led tracking solutions across packages, ULDs and ground equipment, as well as implementing a professional CRM (Salesforce) across IAG Cargo, connecting 1,350 colleagues in Sales, Marketing and Revenue Management to provide a 360-degree view of the customer.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

Work Experience

Managing Director at Cacesa UK & Ireland

January 1, 2021 - December 1, 2024

Created UK & Ireland division as a branch; secured UK bank account; achieved AEO, IATA, and UK Custom certification; secured office space, warehousing and 3rd party operators to support 24/7 operations at London Heathrow, Daventry, Folkestone and Dublin; procured IT infrastructure to connect Cacesa ERP with UK HMRC systems and managed 3rd party contracts for back-office services and last-mile delivery.

Head of Customer Solutions & Digital Ventures at IAG Cargo

January 1, 2015 - December 1, 2020

Led the £5m+ CRM (Salesforce) implementation for 1,350 colleagues across Sales and Marketing, enabling end-to-end commercial engagement including quotes, bookings, and API-driven workflows. Spearheaded tracking of Iberia Ground Equipment with Sensolus and built a 360-degree customer view; contributed to incremental revenue with strategic partners.

General Manager Premium Product Operations at IAG Cargo

July 1, 2012 - December 1, 2015

Managed a growing portfolio of premium products and the Global Contact Centre, outsourcing Courier and Perishables operations to enable capacity growth and product integrity; supported the Christmas Mail program with robust capacity planning and cross-functional coordination.

Senior Vice President Global Key Accounts at British Airways World Cargo (IAG)

July 1, 2009 - June 1, 2012

Reinvigorated a six-year Global Key Account program with enhanced governance, resulting in cost reductions and higher engagement with corporate accounts; delivered synergy benefits with the IAG Group structure, consolidating programs into a single IAG Global Key Account Management framework.

National Account Manager UK & Ireland at British Airways World Cargo

August 1, 1992 - August 1, 1997

Led UK & Ireland accounts with strategic oversight to drive growth and strengthen customer relationships.

Area Commercial Manager - Europe at British Airways World Cargo - Frankfurt

September 1, 1997 - March 1, 2001

Managed European commercial activities with focus on route development and customer engagement.

Global Key Account Manager – European Partners at British Airways World Cargo

April 1, 2001 - December 1, 2003

Managed key global accounts within the European partner network, delivering strategic value and revenue growth.

Senior Operations Agent at British Airways World Cargo - Birmingham

September 1, 1984 - September 1, 1988

Operational role supporting cargo handling and service delivery.

Commercial Controller at British Airways World Cargo - London

October 1, 1988 - January 1, 1990

Controlling commercial functions and revenue management initiatives.

Account Manager UK & Ireland at British Airways World Cargo - London

February 1, 1990 - July 1, 1992

Account management across UK & Ireland, focusing on customer relationships and revenue growth.

Network/Freighter Sales Manager - London at British Airways World Cargo

January 1, 2005 - July 1, 2007

Sales management for network and freighter services in London.

Senior Vice President Commercial North America at British Airways World Cargo - New York

January 1, 2004 - December 1, 2004

Leadership of North American commercial strategy and regional operations.

Regional Commercial Manager UK, Ireland & Northwest Europe at British Airways World Cargo

August 1, 2007 - June 1, 2009

Regional commercial leadership across UK, Ireland and Northwest Europe.

Senior Manager (International Airline Group) - Global Key Accounts at IAG Cargo / BA World Cargo

July 1, 2009 - June 1, 2012

Led international key account management within the IAG group, delivering synergy and growth.

Education

CIM (Chartered Institute of Marketing) - Selling the Difference diploma at Manchester Open Learning