Ummar Khan

Available to hire

Skills

Experience Level

Language

Urdu
Fluent
Pashto, Pushto
Fluent
Hindi
Fluent
English
Fluent
Kashmiri
Intermediate

Work Experience

Process Associate (Customer Support Agent) (Banking And Finance) at Genpact India Pvt Ltd
December 1, 2018 - June 1, 2021
Handled customer queries related to banking and finance operations, managed accounts, processed transactions, and provided assistance to customers. Proficient with CRM and accounting software. Demonstrated multitasking and time management skills; resolved customer queries with an average handle time (AHT) around 6 minutes per call.
Process Developer (Customer Support Representative Level 2) (Banking And Finance) at Genpact India Pvt Ltd
July 1, 2021 - April 1, 2023
Provided exceptional international voice and chat support to a diverse customer base. Responded to inquiries via phone and live chat, troubleshooting technical and non-technical problems, and resolving 90% of issues on the first contact. Maintained high CSAT, documented interactions in CRM, and contributed to knowledge base improvements. Adapted to varying time zones and participated in ongoing training.

Education

BSc at University Of Kashmir
January 11, 2030 - January 1, 2014
MSc (Bioresources) at Kashmir University
January 11, 2030 - January 1, 2018

Qualifications

Add your qualifications or awards here.

Industry Experience

Financial Services, Professional Services, Other

Skills

Experience Level