I am a Service & UX Designer with over a decade of experience navigating the complex waters of user needs and business objectives. My expertise lies in designing products, process management, research, prototyping, and testing, allowing me to build experiences that are intuitive, engaging, and aligned with product strategy.

Joanna Sabak

I am a Service & UX Designer with over a decade of experience navigating the complex waters of user needs and business objectives. My expertise lies in designing products, process management, research, prototyping, and testing, allowing me to build experiences that are intuitive, engaging, and aligned with product strategy.

Available to hire

I am a Service & UX Designer with over a decade of experience navigating the complex waters of user needs and business objectives. My expertise lies in designing products, process management, research, prototyping, and testing, allowing me to build experiences that are intuitive, engaging, and aligned with product strategy.

See more

Language

Polish
Fluent
English
Advanced
Portuguese
Beginner

Work Experience

Senior UX/Service Designer at Zima Sp. z.o.o
February 1, 2025 - February 1, 2025
I led Service Design and Research for e-commerce and education clients, overseeing requirements, design process and implementation, including user behaviour observation with HotJar and initial audits.
Senior Service Designer at Orange Polska
July 1, 2022 - July 1, 2022
I was focusing on high-level processes like Omnichannel Client Experience, in-company digitization long-term plan, strategic workshops and UX research.
UI Designer at Orange Polska
November 1, 2019 - November 1, 2019
Responsibilities included collaborating with Brandbook on actualisation sale events and implementing offer changes.
Junior UI/UX Designer at Accenture Polska
January 1, 2017 - January 1, 2017
I modernized the CRM for a Polish bank, enhancing the design of a really outdated system and presenting updates to Product Owners.

Education

Master at University of Warsaw
January 1, 1999 - January 1, 2005
Complex course at SWPS, Warsaw
January 1, 2018 - January 1, 2019
Base course at Digital Design Studio, Warsaw
January 1, 2005 - January 1, 2005

Qualifications

Product Discovery Practitioner
January 1, 2021 - November 1, 2025
Workshop Facilitator
January 11, 2030 - November 1, 2025
Design Thinking
January 11, 2030 - November 1, 2025
Service Blueprinting
January 1, 2022 - November 1, 2025
UX PM (1-3)
January 1, 2018 - November 1, 2025
Umami Strategy
January 1, 2023 - November 1, 2025

Industry Experience

Education, Telecommunications, Professional Services

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