Available to hire
I am a Service & UX Designer with over a decade of experience navigating the complex waters of user needs and business objectives. My expertise lies in designing products, process management, research, prototyping, and testing, allowing me to build experiences that are intuitive, engaging, and aligned with product strategy.
Language
Polish
Fluent
English
Advanced
Portuguese
Beginner
Work Experience
Senior UX/Service Designer at Zima Sp. z.o.o
February 1, 2025 - February 1, 2025I led Service Design and Research for e-commerce and education clients, overseeing requirements, design process and implementation, including user behaviour observation with HotJar and initial audits.
Senior Service Designer at Orange Polska
July 1, 2022 - July 1, 2022I was focusing on high-level processes like Omnichannel Client Experience, in-company digitization long-term plan, strategic workshops and UX research.
UI Designer at Orange Polska
November 1, 2019 - November 1, 2019Responsibilities included collaborating with Brandbook on actualisation sale events and implementing offer changes.
Junior UI/UX Designer at Accenture Polska
January 1, 2017 - January 1, 2017I modernized the CRM for a Polish bank, enhancing the design of a really outdated system and presenting updates to Product Owners.
Education
Master at University of Warsaw
January 1, 1999 - January 1, 2005Complex course at SWPS, Warsaw
January 1, 2018 - January 1, 2019Base course at Digital Design Studio, Warsaw
January 1, 2005 - January 1, 2005Qualifications
Product Discovery Practitioner
January 1, 2021 - November 1, 2025Workshop Facilitator
January 11, 2030 - November 1, 2025Design Thinking
January 11, 2030 - November 1, 2025Service Blueprinting
January 1, 2022 - November 1, 2025UX PM (1-3)
January 1, 2018 - November 1, 2025Umami Strategy
January 1, 2023 - November 1, 2025Industry Experience
Education, Telecommunications, Professional Services
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