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I am a dynamic and results-driven business and financial management professional with a Bachelor's in Business Administration and a Master's in Financial Management and Accounting. I have built a track record in sales, customer support, financial analysis, and team leadership across multicultural environments in Africa and Europe. I excel at turning data into insights, streamlining operations, and delivering customer excellence. Proficient with Salesforce and Amadeus, I leverage strong communication and problem-solving skills to drive growth, efficiency, and high-quality service in fast-paced settings.…I am a dynamic and results-driven business and financial management professional with a Bachelor's in Business Administration and a Master's in Financial Management and Accounting. I have built a track record in sales, customer support, financial analysis, and team leadership across multicultural environments in Africa and Europe. I excel at turning data into insights, streamlining operations, and delivering customer excellence. Proficient with Salesforce and Amadeus, I leverage strong communication and problem-solving skills to drive growth, efficiency, and high-quality service in fast-paced settings.

Dianah

Product Designer, Brand Designer, Graphic Designer, +2

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I am a dynamic and results-driven business and financial management professional with a Bachelor's in Business Administration and a Master's in Financial Management and Accounting. I have built a track record in sales, customer support, financial analysis, and team leadership across multicultural environments in Africa and Europe. I excel at turning data into insights, streamlining operations, and delivering customer excellence. Proficient with Salesforce and Amadeus, I leverage strong communication and problem-solving skills to drive growth, efficiency, and high-quality service in fast-paced settings.…I am a dynamic and results-driven business and financial management professional with a Bachelor's in Business Administration and a Master's in Financial Management and Accounting. I have built a track record in sales, customer support, financial analysis, and team leadership across multicultural environments in Africa and Europe. I excel at turning data into insights, streamlining operations, and delivering customer excellence. Proficient with Salesforce and Amadeus, I leverage strong communication and problem-solving skills to drive growth, efficiency, and high-quality service in fast-paced settings.

Available to hire

I am a dynamic and results-driven business and financial management professional with a Bachelor’s in Business Administration and a Master’s in Financial Management and Accounting. I have built a track record in sales, customer support, financial analysis, and team leadership across multicultural environments in Africa and Europe.

I excel at turning data into insights, streamlining operations, and delivering customer excellence. Proficient with Salesforce and Amadeus, I leverage strong communication and problem-solving skills to drive growth, efficiency, and high-quality service in fast-paced settings.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

French

Beginner

Work Experience

Customer Support Advisor at Concentrix – Scandinavian Airlines (SAS) Poland

December 1, 2024 - November 1, 2025

Provided professional customer support to passengers affected by flight delays, cancellations, or rebookings. Managed complex itineraries and travel changes using Salesforce and Amadeus. Ensured smooth customer experiences through empathetic communication and accurate issue resolution. Consistently achieved high first-contact resolution and customer satisfaction metrics.

Customer Service Advisor at Concentrix – TikTok Poland

July 1, 2023 - May 1, 2024

Managed 60+ customer inquiries weekly across multiple channels with a 95% satisfaction rate. Reduced average issue resolution time by 15%. Collaborated with QA and training teams to enhance support workflows. Represented TikTok with professionalism and efficiency in high-demand situations.

Client Sales Supervisor at BBOXX Rwanda

July 1, 2020 - January 1, 2022

Supervised a sales team and optimized performance through KPI tracking and coaching. Introduced a new performance reporting system that cut report preparation time by 25%. Supported financial analysis, budgeting, and forecasting processes to achieve revenue targets. Enhanced managerial and analytical skills essential for leadership and accounting roles.

Sales Associate at Robotics Solution Ltd Rwanda

July 1, 2015 - September 1, 2020

Strengthened client relationships, increasing retention rates by 15% through personalized service. Drove a 20% increase in sales conversions through effective customer engagement and upselling. Utilized CRM systems to improve client management and track sales activities efficiently.