Available to hire
Hi, I’m Julian. I’m a deployment lead and digitalisation professional with experience delivering multi-site rollouts, adapting global implementation plans to local needs, and driving user adoption through targeted training and change management. I enjoy turning business challenges into practical digital solutions and helping teams thrive in new tools and workflows.
In my roles across logistics, healthcare, and development projects, I’ve partnered with cross-functional teams, vendors, and external partners to ensure successful deployments, strong governance, and measurable efficiency gains.
Skills
Experience Level
Expert
Expert
Language
English
Advanced
Kinyarwanda
Fluent
French
Advanced
Work Experience
Deployment Lead at Africa Global Logistics
July 1, 2025 - PresentPrepare and deliver structured presentations to stakeholders outlining project objectives, timelines, and expected benefits. Assess local operational requirements and adapt implementation plans accordingly, ensuring accurate documentation and follow-up. Configure and maintain software environments, including user roles, workflows, and access rights. Deliver user training and provide hands-on support to ensure smooth adoption of new systems. Maintain clear records of deployment progress, issues, and resolutions for internal teams. Coordinate with post-deployment support teams to ensure continuity, system stability, and ongoing administrative follow-up. Identify process improvements and contribute to more efficient workflows and user experience.
Digitalization Officer & Assistant Project Manager at Rwanda Medical Supply Ltd
October 1, 2022 - June 1, 2025Administrative & Digital Support - Conduct online research and analysis to support digital solutions aligned with business and compliance requirements. Track and document ongoing digitalisation projects, maintaining accurate records and status updates. Prepare structured progress reports for senior leadership, highlighting milestones, risks, and solutions. Ensure digital processes meet regulatory and data integrity standards. Provide technical and administrative support to staff, documenting procedures and resolving system issues. Member of the Internal Tender Committee, reviewing administrative, technical, and financial documentation. Project & Record Management - Supported document digitisation projects by maintaining tracking spreadsheets, schedules, and follow-ups. Assisted with ERP (SAP S/4HANA) project coordination, documentation, and user support. Organised project information and maintained clear communication between internal teams and external vendors.
Business & Operations Analyst at Equatorial Power Ltd
November 1, 2020 - September 1, 2022Organised operational data, KPIs, and performance reports for internal teams and management. Supported recruitment processes by coordinating documentation and onboarding support. Analysed customer data and maintained structured records to support service improvements. Conducted surveys and data collection using digital tools and compiled findings into actionable reports. Acted as a liaison with government bodies, NGOs, and partners, supporting professional communication and reporting.
Customer Relationship Agent at KCB Rwanda
September 1, 2020 - November 1, 2020Managed customer communications and tracked inquiries using an electronic CRM system. Ensured timely follow-up and accurate documentation of customer issues. Conducted customer surveys and compiled feedback reports to support service improvements.
Administration & Compliance Officer at Elevenheimer Group PLC
March 1, 2019 - February 1, 2020Provided full administrative support, managing correspondence with clients, stakeholders, and partners. Maintained organised records and compliance documentation. Coordinated meetings, schedules, and calendars for senior leadership. Supported client engagement and relationship management activities.
Media & Communication Officer at American Refugee Committee
August 1, 2017 - December 1, 2018Organised events and documented stakeholder feedback and outcomes. Maintained records of communications, reports, and published materials. Produced written content for newsletters and external communications.
Digitalisation Officer & Assistant Project Manager at Rwanda Medical Supply Ltd
October 1, 2022 - June 1, 2025Analysed business needs and recommended scalable digital and training solutions to improve internal efficiency and customer experience. Implemented and followed up on digital solutions, supported adoption across diverse stakeholder groups, and provided regular project status reports to leadership. Ensured regulatory and data governance compliance and provided technical support, onboarding, and end-user guidance.
Media & Communications Officer at American Refugee Committee
August 1, 2017 - December 1, 2018Organised community engagement events and documented outcomes; produced written content for newsletters and media outlets.
Education
Bachelor of Science in Business Information Technology at University of Rwanda – College of Business and Economics
September 1, 2013 - June 1, 2017Bachelor of Science in Business Information Technology at University of Rwanda – College of Business and Economics
September 1, 2013 - June 1, 2017Qualifications
Industry Experience
Healthcare, Transportation & Logistics, Professional Services, Non-Profit Organization, Education, Government, Manufacturing, Software & Internet, Media & Entertainment
Skills
Experience Level
Expert
Expert
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