Ursula McCulloch
I’m Ursula De Souza Oliveira McCulloch, a dedicated and adaptable professional with over a decade of experience supporting customers in retail and office-based environments.
About
I’m Ursula De Souza Oliveira McCulloch, a dedicated and adaptable professional with over a decade of experience supporting customers in retail and office-based environments. I’m comfortable working in fast-paced, high-pressure settings where accuracy, empathy, and clear communication matter most—whether I’m advising customers in store, supporting digital orders, or responding to queries during peak periods.
I’ve built a strong track record in complaint resolution, case management, and efficient day-to-day operations using tools such as Magento, Linnworks, Braintree, and Excel. I’ve also proofread and helped prepare a published book from Portuguese to English, which reflects the attention to detail I bring to every task. I’m now focused on office-based administrative or customer service roles where my organizational skills, problem-solving ability, and customer-first approach can make an immediate impact.
- 15 years' experience
- Joined September 2026
Skills· 3
Industry experience
- Retail
- Education
- Media & Entertainment
- Professional Services
More experts in Corby, United Kingdom
Work experience· 7 roles
Provided frontline customer service in a dynamic retail environment, supporting customers with product inquiries both in-store and via digital platforms. Responsible for merchandising, store presentation, garment care, and promoting brand loyalty. Managed till transactions accurately and assisted with product selection and online orders while ensuring smooth team communication.
Delivered sensitive, tailored customer service for special occasions and seasonal gifting. Advised customers with empathy and product knowledge, supported stock levels, and maintained visual merchandising standards. Focused on building rapport to support strong repeat business.
Handled customer queries and complaints across a large store network via email during peak season. Used Magento, Linnworks, Braintree, and Excel for case management; issued refunds and resolved escalated issues. Worked to improve service quality and customer satisfaction outcomes.
Education
Certifications and awards
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