Hi! I’m Laya Zebib, a motivated and detail-oriented professional with hands-on experience in client relationships, sales, and quality assurance across diverse industries, including running a family business. I excel at building trust with clients, solving problems efficiently, and coordinating end-to-end service delivery, all while nurturing long-term partnerships. I’m bilingual in Arabic and English with an entrepreneurial mindset, actively seeking growth opportunities in administration, customer relations, or business operations. In my past roles, I managed CRM for diverse clients, supported couture and beauty product lines, and contributed to production and QA processes. I’m eager to bring my strong communication, organizational, and problem-solving skills to a dynamic team and continually expand my capabilities.

LAYA ZBIB

Hi! I’m Laya Zebib, a motivated and detail-oriented professional with hands-on experience in client relationships, sales, and quality assurance across diverse industries, including running a family business. I excel at building trust with clients, solving problems efficiently, and coordinating end-to-end service delivery, all while nurturing long-term partnerships. I’m bilingual in Arabic and English with an entrepreneurial mindset, actively seeking growth opportunities in administration, customer relations, or business operations. In my past roles, I managed CRM for diverse clients, supported couture and beauty product lines, and contributed to production and QA processes. I’m eager to bring my strong communication, organizational, and problem-solving skills to a dynamic team and continually expand my capabilities.

Available to hire

Hi! I’m Laya Zebib, a motivated and detail-oriented professional with hands-on experience in client relationships, sales, and quality assurance across diverse industries, including running a family business. I excel at building trust with clients, solving problems efficiently, and coordinating end-to-end service delivery, all while nurturing long-term partnerships. I’m bilingual in Arabic and English with an entrepreneurial mindset, actively seeking growth opportunities in administration, customer relations, or business operations.

In my past roles, I managed CRM for diverse clients, supported couture and beauty product lines, and contributed to production and QA processes. I’m eager to bring my strong communication, organizational, and problem-solving skills to a dynamic team and continually expand my capabilities.

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Experience Level

Language

Arabic
Fluent
English
Fluent
Norwegian
Beginner

Work Experience

Sales & Client Relations at IVY Office Furniture (Family Business)
September 1, 2023 - Present
Manage customer relationships and close sales deals for office furniture, salons, and institutional clients. Prepare quotations and invoice documentation, ensuring accuracy and timely communication. Oversee production processes and quality control checks before final delivery. Maintain ongoing client support and strengthen long-term business relationships.
Customer Relationship Manager at Sadek Majed Couture
April 1, 2023 - September 1, 2023
Handled client accounts, coordinated custom orders, and ensured high service standards. Built rapport with high-profile clients across bridal, couture, and ready-to-wear lines. Resolved customer concerns and maintained active follow-up communication. Increased client satisfaction and engagement through upselling and service personalization.
Beauty Expert & Sales Representative at Hanuva Company
February 1, 2023 - April 1, 2023
Promoted beauty and skincare products to retailers and pharmacy owners. Delivered product consultations and recommendations to clients. Strengthened sales pipeline through relationship building and client education.
Telesales Consultant & Call Operator at Muscat Eye Laser Center
January 1, 2023 - April 1, 2023
Managed high volumes of inbound and outbound calls related to eye laser services. Educated clients on procedures and scheduled consultations. Ensured excellent client experience through persuasive communication and responsiveness.
Quality Analyst at MazingDay
June 1, 2022 - January 1, 2023
Reviewed service transactions for accuracy and compliance. Addressed client-agent communication issues and recommended solutions. Trained agents on maintaining high service standards and updating procedures.
Call Center Agent at SmartSource
January 1, 2022 - June 1, 2022
Conducted outbound calls to onboard new users to the MazingDay app. Supported clients via phone, chat, and email with inquiries and troubleshooting. Collected and registered customer data efficiently and securely.

Education

Bachelor’s Degree in Business Administration and Management at Beirut Arab University
January 1, 2018 - January 1, 2021

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Manufacturing, Professional Services, Media & Entertainment, Healthcare, Education

Experience Level

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