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I am a training and management professional with extensive experience in multinational environments and delivering results under strict deadlines. I excel in brand strategy, budget analysis, e-learning, customer loyalty, B2B, and management through systems and KPI-driven scorecards. I enjoy turning complex needs into simple, scalable processes and building teams that deliver measurable outcomes. Throughout my career I have developed training programs and e-learning platforms from scratch, managed vendor relationships, recruited and trained staff, and led cross-functional initiatives to drive adoption and performance. I thrive on creating engaging learning experiences and communicating clearly with diverse audiences to achieve practical, impactful results.…I am a training and management professional with extensive experience in multinational environments and delivering results under strict deadlines. I excel in brand strategy, budget analysis, e-learning, customer loyalty, B2B, and management through systems and KPI-driven scorecards. I enjoy turning complex needs into simple, scalable processes and building teams that deliver measurable outcomes. Throughout my career I have developed training programs and e-learning platforms from scratch, managed vendor relationships, recruited and trained staff, and led cross-functional initiatives to drive adoption and performance. I thrive on creating engaging learning experiences and communicating clearly with diverse audiences to achieve practical, impactful results.

Anna Bassoukou

Project Manager, Content Creator, Brand Strategist, +5

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I am a training and management professional with extensive experience in multinational environments and delivering results under strict deadlines. I excel in brand strategy, budget analysis, e-learning, customer loyalty, B2B, and management through systems and KPI-driven scorecards. I enjoy turning complex needs into simple, scalable processes and building teams that deliver measurable outcomes. Throughout my career I have developed training programs and e-learning platforms from scratch, managed vendor relationships, recruited and trained staff, and led cross-functional initiatives to drive adoption and performance. I thrive on creating engaging learning experiences and communicating clearly with diverse audiences to achieve practical, impactful results.…I am a training and management professional with extensive experience in multinational environments and delivering results under strict deadlines. I excel in brand strategy, budget analysis, e-learning, customer loyalty, B2B, and management through systems and KPI-driven scorecards. I enjoy turning complex needs into simple, scalable processes and building teams that deliver measurable outcomes. Throughout my career I have developed training programs and e-learning platforms from scratch, managed vendor relationships, recruited and trained staff, and led cross-functional initiatives to drive adoption and performance. I thrive on creating engaging learning experiences and communicating clearly with diverse audiences to achieve practical, impactful results.

Available to hire

I am a training and management professional with extensive experience in multinational environments and delivering results under strict deadlines. I excel in brand strategy, budget analysis, e-learning, customer loyalty, B2B, and management through systems and KPI-driven scorecards. I enjoy turning complex needs into simple, scalable processes and building teams that deliver measurable outcomes.

Throughout my career I have developed training programs and e-learning platforms from scratch, managed vendor relationships, recruited and trained staff, and led cross-functional initiatives to drive adoption and performance. I thrive on creating engaging learning experiences and communicating clearly with diverse audiences to achieve practical, impactful results.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Greek, Modern

Fluent

Work Experience

Marketing Specialist at IAPONIKI S.A./INTECARS-PROJECTS

January 1, 2023 - Present

ERP / Digital Strategy; Training coordination; Social Media; Warranty processes; Marketing Campaigns; Technical Product Sales; Content Creation; Project Planning; Digital Channels Maintenance; Data Analysis; Building Customer Relationships.

Technical Sales & Support Coordinator at IAPONIKI S.A./INTECARS-PROJECTS

January 1, 2022 - December 31, 2022

Enterprise Resource Planning / Digital Strategy; Training coordination; Warranty processes; Marketing Campaigns; Technical Product Sales; Content Creation; Project Planning; Digital Channels Maintenance; Data Analysis; Building Customer Relationships.

Office Supervisor at DERM.GROFFICE

January 1, 2020 - December 31, 2021

Organize office operations & procedures; Manage relationships with vendors and providers ensuring all items are invoiced on time; Create PowerPoint slides & presentations; Evaluate and manage staff performance; Handle customer inquiries and complaints; Coach, mentor & discipline office staff; Recruit staff and provide orientation & training to new employees.

Learning Solution Specialist at Microsoft Hellas

January 1, 2020 - December 31, 2020

Delivering ETF narrative & leveraging to deepen transformation engagements (MoE, Institutions, Universities, Private & Public Schools) through global solutions on cloud; Drive students & educator usage by focusing on strategic workloads in Office 365; Microsoft Innovative Educators (MIEs & MIEs Experts) & Microsoft Showcase & Flagships Schools/Innovative Institutions; Drive active usage of Minecraft: Education Edition; Local Global Training Partners to join the GPT Program to support customer capacity building.

Support & E-Learning Coordinator at Hellenic Society of Dermatology/Venereology

January 1, 2017 - December 31, 2019

Responsible for the development & maintenance of e-learning platform; Training development through Webinars, Virtual Training; Monitoring service plans such as grants, conferences, social media, relocation.

Warranty Supervisor at OPEL HELLAS S.A.

January 1, 2009 - December 31, 2017

Ensure warranty claim procedures, policies & compliance; Settle disputes relating to warranty contracts; Execute all claims cycle/operations; Warranty training plan; Annual warranty budget control (~€2M); Responsible for remanufactured vehicle parts processes; Purchasing ≤ €16K & competitive bids ≥ €60K for the AfterSales department; Revisions of warranty manuals and infotainment catalogs.

Training Country Manager at KRAYTHEON PROFESSIONAL SERVICES

January 1, 2001 - December 31, 2008

Assess business needs & strategies for 5 automotive brands; Develop & facilitate training programs; E-learning platform launch (VCT & Web Training); Curriculum creation; Manage resources (staff recruitment & training) with internal teams & vendors; Budget control ≥ €500K; Achievements include LMS launch for Opel, Saab, Chevrolet, Hyundai & Kia Motors; Sales trainings; Contract with new customers increasing training budget; Developed and maintained training deployment plans across multiple brands and trainable population.

E-Learning Coordinator at HELLENIC SOCIETY OF DERMATOLOGY/VENEREOLOGY

January 1, 2017 - January 1, 2019

Development and maintenance of e-learning platform; training development via webinars and virtual sessions; monitoring and coordinating service plans, grants, conferences and social media.

Training Country Manager at RAYTHEON PROFESSIONAL SERVICES

January 1, 2001 - January 1, 2008

Assessed business needs and strategies for multiple automotive brands; developed and facilitated training programs; launched e-learning platforms (VCT & Web Training); supervised training deployment for a large trainable population; managed resources and budgets; achieved LMS launches and expanded customer contracts; designed deployment plans for multi-brand training and executed large-scale virtual training for thousands of participants.