Available to hire
Known for adaptability, resilience, and empathy in multicultural environments, I consistently deliver high-quality support and foster customer loyalty.
Passionate about learning new tools and technologies, I thrive in fast-paced, innovative settings where I can contribute to team growth and drive exceptional customer experiences.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Portuguese
Fluent
Spanish; Castilian
Fluent
Work Experience
Content Moderator at ByteDance
May 1, 2022 - October 1, 2022Customer support (Chat, Email, Phone); Google Ads & YouTube platform expertise; KPI monitoring & reporting; content moderation & policy enforcement; appointment setting & cold calling; CRM tools; team leadership & coaching; conflict resolution; fluent in English, Portuguese, and Spanish.
Customer Support Representative Team Lead at Vortal
March 1, 2021 - November 1, 2021Monitored user-generated content, applied moderation protocols with consistency, and contributed to reducing policy violations and improving retention.
Call Center Supervisor at Altice Portugal
June 1, 2020 - February 1, 2021Managed support teams, introduced cross-selling techniques, and improved customer satisfaction. Drove performance against targets and ensured timely resolution of tickets within SLA.
Content Analyst – Google Ads / Customer Support Agent – YouTube Platform Expert at Google Ads / YouTube
September 1, 2017 - November 1, 2019Provided technical support via chat and email to YouTube creators regarding channel performance and platform policies; delivered high-quality support and contributed to platform policy compliance and creator satisfaction.
Education
Information Technology Management at Estácio de Sá University
January 11, 2030 - February 11, 2026General English at Greenwich College
January 11, 2030 - February 11, 2026Qualifications
College Certificate Marketing
January 11, 2030 - February 11, 2026College Certificate Teleperformance Greece
January 11, 2030 - February 11, 2026College Certificate in Marketing
January 11, 2030 - February 11, 2026College Certificate Teleperformance Greece
January 11, 2030 - February 11, 2026Industry Experience
Media & Entertainment, Professional Services, Telecommunications, Education, Software & Internet
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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