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I am a versatile and detail-oriented IT professional with a strong foundation in software quality assurance, IT support, and customer service operations. I excel at manual and automated testing, identifying and resolving system defects, and ensuring seamless user experiences across web and mobile platforms. I have hands-on experience in technical support, troubleshooting, and system maintenance, with a track record of translating complex technical issues into clear, actionable solutions. I thrive in collaborative Agile environments, contribute to test planning and documentation, and am committed to delivering reliable software and positive client outcomes.…I am a versatile and detail-oriented IT professional with a strong foundation in software quality assurance, IT support, and customer service operations. I excel at manual and automated testing, identifying and resolving system defects, and ensuring seamless user experiences across web and mobile platforms. I have hands-on experience in technical support, troubleshooting, and system maintenance, with a track record of translating complex technical issues into clear, actionable solutions. I thrive in collaborative Agile environments, contribute to test planning and documentation, and am committed to delivering reliable software and positive client outcomes.

Uvietesivwi Leo

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I am a versatile and detail-oriented IT professional with a strong foundation in software quality assurance, IT support, and customer service operations. I excel at manual and automated testing, identifying and resolving system defects, and ensuring seamless user experiences across web and mobile platforms. I have hands-on experience in technical support, troubleshooting, and system maintenance, with a track record of translating complex technical issues into clear, actionable solutions. I thrive in collaborative Agile environments, contribute to test planning and documentation, and am committed to delivering reliable software and positive client outcomes.…I am a versatile and detail-oriented IT professional with a strong foundation in software quality assurance, IT support, and customer service operations. I excel at manual and automated testing, identifying and resolving system defects, and ensuring seamless user experiences across web and mobile platforms. I have hands-on experience in technical support, troubleshooting, and system maintenance, with a track record of translating complex technical issues into clear, actionable solutions. I thrive in collaborative Agile environments, contribute to test planning and documentation, and am committed to delivering reliable software and positive client outcomes.

Available to hire

I am a versatile and detail-oriented IT professional with a strong foundation in software quality assurance, IT support, and customer service operations. I excel at manual and automated testing, identifying and resolving system defects, and ensuring seamless user experiences across web and mobile platforms.

I have hands-on experience in technical support, troubleshooting, and system maintenance, with a track record of translating complex technical issues into clear, actionable solutions. I thrive in collaborative Agile environments, contribute to test planning and documentation, and am committed to delivering reliable software and positive client outcomes.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

English

Advanced

Work Experience

ICT Instructor at Brigs Gate Comprehensive High School

August 1, 2022 - July 1, 2023

Delivered engaging lessons on ICT, introducing students to computer operations, software applications, and internet fundamentals. Developed and implemented structured ICT learning modules, lesson plans, and digital literacy materials aligned with school curriculum standards. Taught practical topics such as Microsoft Office Suite, web tools, and system maintenance; mentored students in basic coding, troubleshooting, and digital safety practices.

Computer Lab Assistant at The Incubators Secondary School

August 1, 2023 - April 1, 2024

Assisted in installation, configuration, and maintenance of computer systems and network devices within ICT lab. Performed diagnostic checks and troubleshooting of hardware and software malfunctions, ensuring minimal downtime. Supported ICT teachers in preparing systems for practical classes and computer-based testing sessions. Conducted routine system updates, antivirus checks, and data organization, maintaining a safe and efficient computing environment.

Software Testing Intern at SoftCity Group (Cleon HR Project)

April 1, 2025 - October 1, 2025

Performed end-to-end manual and functional testing for the Cleon HR web application, ensuring compliance with business and user requirements. Designed and executed detailed test cases based on SRs and functional specifications covering modules such as employee management, payroll processing, performance evaluation, and attendance tracking. Conducted regression, integration, and usability testing across multiple browsers and devices to verify UI consistency and data accuracy. Used Jira for bug tracking and collaboration with developers and product managers during Agile sprints. Participated in sprint planning and daily stand-ups, ensuring timely defect resolution and smooth sprint delivery. Supported UAT (User Acceptance Testing), validating Cleon HR against client expectations and system performance standards. Contributed to test documentation, defect reports, and post-deployment validation, improving QA efficiency and product reliability.

ICT Instructor at Briggs Gate Comprehensive High School

August 1, 2022 - July 1, 2023

Delivered engaging lessons on Information and Communication Technology (ICT), introducing students to computer operations, software applications, and internet fundamentals. Developed and implemented structured ICT learning modules, lesson plans, and digital literacy materials aligned with school curriculum standards. Taught practical topics such as Microsoft Office Suite, web tools, and system maintenance, ensuring hands-on understanding and real-world application. Mentored students in basic coding, troubleshooting, and digital safety practices, fostering problem-solving and critical thinking skills.

Computer Lab Assistant at The Incubators Secondary School, Kaduna

August 1, 2022 - July 1, 2023

Assisted in installation, configuration, and maintenance of computer systems and network devices in the school's ICT lab. Performed diagnostic checks and troubleshooting of hardware and software malfunctions, ensuring minimal downtime. Supported ICT teacher in preparing systems for practical classes and computer-based testing sessions. Conducted routine system updates, antivirus checks, and data organization, maintaining a safe and efficient computing environment. Documented system performance and issues, contributing to maintenance planning and user guides.