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Hi, I’m Valeria Ospina, a bilingual Customer Support Specialist based in Porto, Portugal, with 4+ years of experience delivering billing, technical, and partner network support to clients across the U.S., LATAM, and Europe. I handle high-volume inquiries via chat, email, and phone while maintaining CSAT above 90%, and I’m known for empathy, clear communication, and proactive follow-ups that resolve issues efficiently. I’m highly adaptable, detail-oriented, and committed to delivering consistent service excellence while collaborating cross-functionally to streamline processes and documentation. I thrive in fast-paced environments and enjoy turning complex problems into simple solutions by partnering with logistics, technical, and sales teams, while drawing on my background in graphic communication and marketing to support user-centered outcomes.…Hi, I’m Valeria Ospina, a bilingual Customer Support Specialist based in Porto, Portugal, with 4+ years of experience delivering billing, technical, and partner network support to clients across the U.S., LATAM, and Europe. I handle high-volume inquiries via chat, email, and phone while maintaining CSAT above 90%, and I’m known for empathy, clear communication, and proactive follow-ups that resolve issues efficiently. I’m highly adaptable, detail-oriented, and committed to delivering consistent service excellence while collaborating cross-functionally to streamline processes and documentation. I thrive in fast-paced environments and enjoy turning complex problems into simple solutions by partnering with logistics, technical, and sales teams, while drawing on my background in graphic communication and marketing to support user-centered outcomes.

Valeria Ospina

Graphic Designer, Content Creator, Brand Designer, +1

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Hi, I’m Valeria Ospina, a bilingual Customer Support Specialist based in Porto, Portugal, with 4+ years of experience delivering billing, technical, and partner network support to clients across the U.S., LATAM, and Europe. I handle high-volume inquiries via chat, email, and phone while maintaining CSAT above 90%, and I’m known for empathy, clear communication, and proactive follow-ups that resolve issues efficiently. I’m highly adaptable, detail-oriented, and committed to delivering consistent service excellence while collaborating cross-functionally to streamline processes and documentation. I thrive in fast-paced environments and enjoy turning complex problems into simple solutions by partnering with logistics, technical, and sales teams, while drawing on my background in graphic communication and marketing to support user-centered outcomes.…Hi, I’m Valeria Ospina, a bilingual Customer Support Specialist based in Porto, Portugal, with 4+ years of experience delivering billing, technical, and partner network support to clients across the U.S., LATAM, and Europe. I handle high-volume inquiries via chat, email, and phone while maintaining CSAT above 90%, and I’m known for empathy, clear communication, and proactive follow-ups that resolve issues efficiently. I’m highly adaptable, detail-oriented, and committed to delivering consistent service excellence while collaborating cross-functionally to streamline processes and documentation. I thrive in fast-paced environments and enjoy turning complex problems into simple solutions by partnering with logistics, technical, and sales teams, while drawing on my background in graphic communication and marketing to support user-centered outcomes.

Available to hire

Hi, I’m Valeria Ospina, a bilingual Customer Support Specialist based in Porto, Portugal, with 4+ years of experience delivering billing, technical, and partner network support to clients across the U.S., LATAM, and Europe. I handle high-volume inquiries via chat, email, and phone while maintaining CSAT above 90%, and I’m known for empathy, clear communication, and proactive follow-ups that resolve issues efficiently.
I’m highly adaptable, detail-oriented, and committed to delivering consistent service excellence while collaborating cross-functionally to streamline processes and documentation. I thrive in fast-paced environments and enjoy turning complex problems into simple solutions by partnering with logistics, technical, and sales teams, while drawing on my background in graphic communication and marketing to support user-centered outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

Spanish; Castilian

Fluent

English

Fluent

Work Experience

Dialogue Marketing Specialist at AUTODOC

January 1, 2025 - January 1, 2025

Managed customer communications for the Spanish market via chat, email, and phone; consistently exceeded performance KPIs with over 95% customer satisfaction; resolved complex cases involving orders, warranties, and escalations by coordinating with logistics and technical teams; streamlined documentation and follow-up procedures, reducing resolution time by 20%.

Bilingual Customer Support Specialist – Microsoft Partner Network at Teleperformance

July 1, 2022 - July 1, 2022

Supported Microsoft partners across Latin America in Spanish and English under MPN and CSP programs; provided Tier 2 billing and tax-related assistance with top 10% resolution rates within SLA; managed long-term cases and ensured timely follow-ups leading to successful closures and client retention.

Customer Support Specialist – Billing & Technical Support at Sitel

September 1, 2018 - September 1, 2018

Delivered bilingual support for U.S. customers, assisting with billing, service activation, and troubleshooting for TV, phone, and internet; maintained empathy-driven communication that contributed to lower escalation rates and improved customer loyalty; recognized for accuracy in case documentation and data handling.