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I am a Strategic Growth & Operations Leader with a technical background (BSc in Computing) and over 5 years of experience scaling global platforms. I specialize in the intersection of product, community, and marketing, with a proven track record of increasing subscription MRR and expanding organic reach across millions of views. I excel at building scalable operational frameworks, reducing friction, and improving user retention for large communities. I’m a data-driven decision-maker who leverages tools like Salesforce, Looker, and Stripe to drive business value and cross-functional excellence. I thrive in collaborative environments, leading diverse teams to deliver impact for products and communities at scale.…I am a Strategic Growth & Operations Leader with a technical background (BSc in Computing) and over 5 years of experience scaling global platforms. I specialize in the intersection of product, community, and marketing, with a proven track record of increasing subscription MRR and expanding organic reach across millions of views. I excel at building scalable operational frameworks, reducing friction, and improving user retention for large communities. I’m a data-driven decision-maker who leverages tools like Salesforce, Looker, and Stripe to drive business value and cross-functional excellence. I thrive in collaborative environments, leading diverse teams to deliver impact for products and communities at scale.

Vanessa Greene

Growth Marketer, Marketing Strategist, Community Manager, +2

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I am a Strategic Growth & Operations Leader with a technical background (BSc in Computing) and over 5 years of experience scaling global platforms. I specialize in the intersection of product, community, and marketing, with a proven track record of increasing subscription MRR and expanding organic reach across millions of views. I excel at building scalable operational frameworks, reducing friction, and improving user retention for large communities. I’m a data-driven decision-maker who leverages tools like Salesforce, Looker, and Stripe to drive business value and cross-functional excellence. I thrive in collaborative environments, leading diverse teams to deliver impact for products and communities at scale.…I am a Strategic Growth & Operations Leader with a technical background (BSc in Computing) and over 5 years of experience scaling global platforms. I specialize in the intersection of product, community, and marketing, with a proven track record of increasing subscription MRR and expanding organic reach across millions of views. I excel at building scalable operational frameworks, reducing friction, and improving user retention for large communities. I’m a data-driven decision-maker who leverages tools like Salesforce, Looker, and Stripe to drive business value and cross-functional excellence. I thrive in collaborative environments, leading diverse teams to deliver impact for products and communities at scale.

Available to hire

I am a Strategic Growth & Operations Leader with a technical background (BSc in Computing) and over 5 years of experience scaling global platforms. I specialize in the intersection of product, community, and marketing, with a proven track record of increasing subscription MRR and expanding organic reach across millions of views. I excel at building scalable operational frameworks, reducing friction, and improving user retention for large communities.

I’m a data-driven decision-maker who leverages tools like Salesforce, Looker, and Stripe to drive business value and cross-functional excellence. I thrive in collaborative environments, leading diverse teams to deliver impact for products and communities at scale.

Skills

Experience Level

Expert

Expert

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Intermediate

Intermediate

Language

English

Fluent

Work Experience

Video Manager at Connolly for President Campaign

August 1, 2025 - November 1, 2025

Scaled digital outreach by managing a team of four and overseeing production schedules to achieve 53.7 million views across eight social media accounts.

Community Experience Manager at Andela (Codewars)

May 1, 2022 - February 1, 2025

UX: Oversaw the User Experience (UX) Strategy for a product with over 5 million users, driving core strategy implementation and community engagement. Revenue & Retention: Increased paid subscription MRR by 44% via payment workflow redesigns and drove a 2% YoY increase in platform stickiness. Operations: Reduced support first response time by 99% through a dedicated handbook and community-specific macros. Leadership: Managed a global team of 20 moderators and spearheaded cross-functional projects with Product, Engineering, and Legal teams. Customer Satisfaction: Established a community Net Promoter Score of 42 by launching an annual survey prompting user feedback. Trust and Safety: Reduced the number of community abuse reports requiring action by 20%, designed and implemented a robust reporting structure, and a community code of conduct. Engagement: Established a 28.43% open rate for the monthly community newsletter by introducing monthly challenges and member features.

Community Experience Manager at Andela – Codewars

April 1, 2024 - February 1, 2025

UX: Oversee the User Experience (UX) Strategy for a product with over 5 million users, driving core strategy implementation and community engagement.

Community Program Coordinator at Codewars Foundation / Raspberry Pi Foundation

May 1, 2022 - March 1, 2024

Event Scaling: Produced monthly online events for 600+ members and supported 'Champions' in hosting in-person events across 22 global cities. Efficiency: Improved team output by documenting core processes for onboarding and monthly metric reporting.

Community Support & Experience Coordinator at CoderDojo Foundation / Raspberry Pi Foundation

August 1, 2019 - July 1, 2021

Led community email support for a global network of 1200+ coding clubs. Produced monthly online training webinars to onboard and empower new club leaders, training over 500 club leaders. Assisted with digital marketing campaigns, specifically around live events.

Community Support Administrator at BT Young Scientist

November 1, 2018 - February 1, 2019

Over saw customer support and event applications for The Primary Science Fair through email and phone support, resolving all queries within an 8-hour resolution time and maintaining strong relationships with stakeholders.

Events & Marketing Coordinator at Dublin Tech Summit

October 1, 2017 - May 1, 2018

Accelerated the company’s online presence by migrating social media management and email communications to a CRM (HubSpot), including event communications, PR schedule, blogs, and website management.

Freelance Projects at Various

June 1, 2014 - December 1, 2021

Digital media & events: End-to-end social media, email marketing, and live event coverage for large-scale UK/Ireland events, including CodeDojo; Video production: Founded the Echoing STEM YouTube channel with expertise in videoography, editing, and scheduling; Operations & Leadership: Managed high-volume bar operat ions, staff recruitment, and cash/stock management for large events.