Available to hire
I am a dynamic marketing and travel-focused professional with hands-on experience in digital marketing, tourism, and client services. I enjoy creating engaging content, managing social media, and designing bespoke travel experiences that delight clients and boost brand visibility.
I excel at building strong client relationships, negotiating with suppliers, and combining creative marketing with operational precision. I thrive in fast-paced environments across hospitality and travel, delivering memorable results and continuous learning.
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Bulgarian
Fluent
English
Advanced
Russian
Beginner
Work Experience
Host at Roomzzz Aparthotels Edinburgh
September 1, 2025 - PresentDeliver personalised guest experiences through tailored local recommendations, enhancing satisfaction and reviews. Represent brand standards and support online reputation through professional communication and guest feedback. Drive revenue through upselling, bookings support, and guest engagement.
Tailor-made Travel Consultant at Angela Shanley Associates Ltd - Edinburgh, Midlothian
September 1, 2024 - June 1, 2025Handle 100+ bookings per month, negotiate with suppliers, and prepare accurate quotes with clear terms. Support brand visibility through social media and marketing efforts. Manage complex itineraries for high-profile clients, ensuring seamless travel arrangements. Draw upon comprehensive knowledge of global destinations for informed recommendations that increased repeat customer bookings by 15%.
Content Creator (Internship) at Buy It Marketplace
May 1, 2024 - September 1, 2024Creating engaging and original content highlighting London's lifestyle, fashion, and events. Collaborated with the marketing team to develop content strategies that grew brand awareness by 25% and increased community engagement across platforms.
Reception Team Member at Staycity Aparthotels West End
March 1, 2023 - August 1, 2024Managed up to 50 guest bookings daily, handling inquiries and ensuring smooth check-ins, contributing to a 95% guest satisfaction rate and 5-star reviews on Booking.com/TripAdvisor. Handling administrative tasks, updated guest records, and supported clerical duties.
Food & Beverage Assistant at Waldorf Astoria Edinburgh (The Caledonian)
December 1, 2022 - March 1, 2023Managed orders and payments in POS systems for seamless operations. Delivered exceptional customer service by providing friendly, attentive assistance, earning a 5-star customer feedback rating for quality of service.
Housekeeping Supervisor at Motel One Edinburgh Princes
July 1, 2021 - January 1, 2022Supervised a team of 10 housekeeping staff, mentoring them to exceed performance targets and improving team efficiency. Maintaining a 98% cleanliness rating through quality audits and staff training.
Sales Assistant at 'Jewellery 268' Ltd., Bulgaria
May 1, 2019 - August 1, 2019Achieved revenue and performance KPI targets through excellent retail service and sales expertise. Utilized product knowledge and sales skills to drive significant profit increases.
Education
Master of Science (MSc), Marketing with Digital Strategy at Edinburgh Napier University
January 1, 2023 - July 1, 2024Bachelor of Arts - BA (Hons), Tourism Studies with Languages at Edinburgh Napier University
January 1, 2018 - January 1, 2022Master of Science (MSc), Marketing with Digital Strategy at Edinburgh Napier University
January 1, 2023 - July 1, 2024Bachelor of Arts - BA (Hons), Tourism Studies with Languages at Edinburgh Napier University
January 1, 2018 - January 1, 2022Qualifications
IDM Certificate in Digital and Data Driven Marketing DMA (Data & Marketing Association) UK
November 1, 2023 - April 3, 2026Tourism and Hospitality Talent Development Programme (HIT Scotland)
November 1, 2021 - April 3, 2026IDM Certificate in Digital and Data Driven Marketing (DMA UK)
November 1, 2023 - April 3, 2026Tourism and Hospitality Talent Development Programme (HIT Scotland)
November 1, 2021 - April 3, 2026IDM Certificate in Digital and Data Driven Marketing
November 1, 2023 - April 8, 2026Tourism and Hospitality Talent Development Programme (HIT Scotland)
November 1, 2021 - April 8, 2026IDM Certificate in Digital and Data Driven Marketing
November 1, 2023 - April 8, 2026Tourism and Hospitality Talent Development Programme (HIT Scotland)
November 1, 2021 - April 8, 2026Industry Experience
Travel & Hospitality, Media & Entertainment, Professional Services, Retail, Education
- Certified in Food Hygiene Level 2 and Allergen Awareness
- Locally made in Edinburgh
- Focus on natural ingredients and handmade design
Sweetly by Vanessa is my self-initiated home baking brand, created to explore digital marketing, local branding, and customer engagement within Edinburgh’s artisan food scene.
It combines my passion for food and creativity with my professional interest in marketing, community storytelling, and visitor experience.
Brand Positioning
“Wholesome desserts, naturally crafted — where creativity meets care.”
Unique Selling Points (USPs):
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